Guest Experience Shift Lead

The Press Club Grill; Fort Worth (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

Costa Vida is seeking a Shift Lead to supervise a shift, ensuring brand standards, food quality, guest service, and sanitation. The Shift Lead acts as Manager on Duty when the General Manager or Assistant General Manager is not present.

You will train teammates, address guest concerns, uphold the Quality Assurance program, and ensure proper food temperatures. This role emphasizes guest satisfaction and operational excellence with HAACP awareness and adherence to portioning guidelines.

Qualifications

• No formal education requirements specified in the job description.

Responsibilities

• Provides the ultimate guest experience.
• Trains employees to maintain high guest satisfaction.
• Handles guest issues promptly and fairly; trains staff on feedback.
• Upholds brand standards and QA program; ensures neat, clean, safe, organized restaurant.
• Maintains proper food temperature and quality; adheres to master recipes and portioning guidelines.
• Assists GM/AGM with staffing and knowledge of HAACP procedures.
• Leads by example and motivates team members to meet Costa Vida standards.
• Takes on related duties as required or assigned.

Skills

Integrity

Stress Management

Team Player

Customer Focus

Performance Management

Job description

Costa Vida is seeking a Shift Lead to supervise a shift, ensuring brand standards, food quality, guest service, and sanitation. The Shift Lead acts as Manager on Duty when the General Manager or Assistant General Manager is not present.

You will train teammates, address guest concerns, uphold the Quality Assurance program, and ensure proper food temperatures. This role emphasizes guest satisfaction and operational excellence with HAACP awareness and adherence to portioning guidelines.