Guest Experience Shift Leader

Seniorlivingsuncity; Phenix City (AL); Sur place; USD 30 000 - 40 000; Plein temps

Résumé du poste

Chicken Salad Chick in Phenix City, Alabama, is seeking a Shift Lead to manage a team and deliver excellent customer service. The position involves taking orders, leading the shift, and ensuring cleanliness of the restaurant. Candidates must have strong communication skills, reliable transportation, and a high school diploma. Prior management experience is preferred. This role offers a friendly work environment with opportunities for skill development.

Qualifications

• Must possess excellent customer service skills and be team-oriented.
• Reliable transportation and a current driver's license are required.
• Must be at least 18 years old and authorized to work in the U.S.
• Previous restaurant management or leadership experience preferred.

Responsabilités

• Serve guests by taking orders and providing excellent service.
• Lead a team while maintaining operational standards.
• Ensure cleanliness of the work area and dining room.
• Coach and train team members on policies and procedures.
• Open and close the restaurant as a key holder.

Connaissances

Customer service skills

Team management

Communication skills

Formation

High School diploma or equivalent

Description du poste

We have an opening for a Chicken Salad Chick Shift Lead position. The work schedule for this position will rotate to include a combination of opening, mid-shift, closing, and weekends. Please only apply if you are available to work these hours. Working at Chicken Salad Chick is more than just a job, it's an opportunity to gain valuable skills and life experience that goes beyond just serving a great product in a friendly environment.

Responsibilities:

• Serving guests by taking orders, handling cash and credit cards, making drinks and desserts by offering an immediate and respectful response to all guest's needs.
• Delivering meals to guests at their table or to a designated pick up area, and providing excellent customer service at all times.
• Maintain cleanliness of your work area and the dining room, parking lot, restrooms and play ground.
• Stock sauces, cups, lids, etc. as needed to maintain throughout your shift.
• Effectively manage and lead a team of people serving our guests while maintaining our operating standards to provide the best hospitality and guest experience.
• Making deliveries
• Coaching, teaching and training team members on policies and procedures and creating a positive work environment for everyone.
• Maintain food safety and cleanliness standards
• Open and/or close the restaurant leading the shift as a key holder

Requirements:

• You must be hard-working, team-oriented, friendly, honest and have great customer service skills.
• Reliable transportation with a current driver's license is required
• Be authorized to work in the United States
• Be at least 18 years old
• Must have a High School diploma or equivalent
• Be available to work any time including Saturdays- time off can be given for special requests
• Have at least one-year previous restaurant management or leadership experience is preferred.
• Excellent verbal and written communication skills

Chicken Salad Chick provides a delicious menu with a variety of 12 Chicken Salads, homemade sides, delicious soups, and great sandwiches. This location is one of the originals to the franchise and we are looking for a hospitality professional to help us maintain a team of excellence and superb service.