Restaurant Shift Leader

Chicken Salad Chick; Fairhope (AL); On-site; USD 17,000 - 21,000; Full time

Job summary

Chicken Salad Chick in Fairhope, AL is seeking a hospitality-minded Shift Lead to oversee opening, mid-shift, and closing operations, ensuring excellent guest service and a clean, welcoming dining environment.

You will lead a team, coach staff, handle cash, deliveries, and maintain safety and cleanliness, with requirements of 18+, ServSafe, and a High School diploma; apply to join our fast-paced team.

Qualifications

• High School diploma or equivalent required.
• ServSafe Certification or training preferred.
• Excellent customer service and communication skills required.
• Reliable transportation and legal authorization to work in the United States.

Responsibilities

• Serving guests by taking orders, handling cash and cards, and preparing drinks and desserts with a friendly, timely approach.
• Delivering meals to tables or pickup areas while maintaining exceptional guest service.
• Maintaining cleanliness of the workspace, dining area, restrooms and outdoor spaces.
• Stocking supplies as needed to sustain operations throughout the shift.
• Lead and coach team members to follow policies and provide a positive guest experience.

Skills

Customer service

Team leadership

Cash handling

Communication

Attention to detail

Education

High School diploma or equivalent

ServSafe Management Certification

Tools

ServSafe Management Certification

Job description

Brand summaryChicken Salad Chick provides a delicious menu with a variety of 12 Chicken Salads, homemade sides, delicious soups, and great sandwiches. This location is one of the originals to the franchise and we are looking for a hospitality professional to help us maintain a team of excellence and superb service.

We have an opening for a Chicken Salad Chick Shift Lead position. The work schedule for this position will rotate to include a combination of opening, mid-shift, and closing. Please only apply if you are available to work these hours. Working at Chicken Salad Chick is more than just a job, it's an opportunity to gain valuable skills and life experience that goes beyond just serving a great product in a friendly environment.

Responsibilities:

• Serving guests by taking orders, handling cash and credit cards, making drinks and desserts by offering an immediate and respectful response to all guest's needs.
• Delivering meals to guests at their table or to a designated pick up area, and providing excellent customer service at all times.
• Maintain cleanliness of your work area and the dining room, parking lot, restrooms and play ground.
• Stock sauces, cups, lids, etc. as needed to maintain throughout your shift.
• Effectively manage and lead a team of people serving our guests while maintaining our operating standards to provide the best hospitality and guest experience.
• Making deliveries
• Coaching, teaching and training team members on policies and procedures and creating a positive work environment for everyone.
• Must be 18 years or older.
• Maintain food safety and cleanliness standards
• Open and/or close the restaurant leading the shift as a key holder

Requirements:

• You must be hard-working, team-oriented, friendly, honest and have great customer service skills.
• Reliable transportation with a current driver's license is required
• Be authorized to work in the United States
• Must have a High School diploma or equivalent
• Be available to work any time including Saturdays- time off can be given for special requests
• Excellent verbal and written communication skills
• ServSafe Management Certification