Guest Experience Shift Lead

Sam’s Italian Foods; Auburn (ME); On-site; USD 18,000 - 22,000; Part time

Job summary

Sam’s Italian Foods is seeking a dependable Part-Time Shift Lead to support daily operations, lead team members, and provide an exceptional guest experience. Responsibilities include customer service, order preparation, POS transactions, shift coordination, stocking, sanitation, and adherence to safety standards.

This role requires strong communication, problem-solving, and cash handling abilities, with flexibility to cover shifts as needed in a fast-paced restaurant environment.

Qualifications

• Previous leadership, keyholder, supervisory, or shift coordination experience preferred or required.
• Previous experience in retail, restaurant, hospitality, customer service, or similar environment is desired.

Responsibilities

• Lead and support team members during shifts to ensure friendly, efficient service.
• Open, operate, and close the location according to procedures.
• Assign workstations, coordinate breaks and staffing as needed.
• Greet guests, take orders, and assist with menu selections.
• Enter orders into POS and process transactions.
• Prepare, assemble, package, or serve products per recipes and standards.
• Monitor order accuracy, quality, speed, and guest satisfaction.
• Escalate complex issues to the manager on duty.

Skills

Leadership

Customer service

Job description

Sam’s Italian Foods is seeking a dependable Part-Time Shift Lead to support daily operations, lead team members, and provide an exceptional guest experience. Responsibilities include customer service, order preparation, POS transactions, shift coordination, stocking, sanitation, and adherence to safety standards.

This role requires strong communication, problem-solving, and cash handling abilities, with flexibility to cover shifts as needed in a fast-paced restaurant environment.