Shift Leader

Papa John's; Ashland (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

Papa John’s Pizza in Ashland, OH is seeking a Shift Leader to supervise shifts and ensure high quality products and customer service while keeping operations profitable.

The role involves managing stations, ensuring adherence to procedures, assisting with inventory, and maintaining cleanliness and safety. Excellent communication and organizational skills are required.

Qualifications

• Experience operating in a fast-paced restaurant environment.
• Strong cash handling and inventory awareness.
• Ability to follow procedures and safety standards.

Responsibilities

• Adheres to guidelines for each station including dough management, accuracy and proper portioning.
• Produces quality products and follows product procedures and holding times.
• Maintains customer service and responds to customer needs; minimizes complaints.
• Manages shift coverage and controls costs and cleanliness according to company policies.

Skills

Cash management

Planning and organization

Effective communication

Education

High School diploma or GED

Job description

Shift Leader

The Shift Leader supervisesshifts and/or work areas in the operation of a Papa John’s restaurant to ensurehigh quality products and customer service are delivered to ensure restaurantprofitability. Other responsibilities include the management of operationsincluding the execution of all Company policies, procedures, programs andsystems. Ensure compliance with all federal, state and local laws and ethicalbusiness practices.

Responsibilities

• Adheres to guidelines, techniques andexpectations for each station including, but not limited to, doughmanagement, accuracy and proper portioning. Performs assigned work stationduties such as making quality products, follows all product preparationsprocedures and maintains established product holding times. Consistentlycontributes to achieving the Company’s product goal. Commits to meetingthe needs and expectations of the restaurant’s customers, minimizescustomer complaints and responds appropriately to customer needs. Followsall policies and procedures as outlined in our TM handbook including, butnot limited to, image (including car topper for delivery drivers),attendance, safety and security.


• Exemplifies and exhibits the Core Values,maintains a positive attitude, works well with others and is flexible andadaptable to change.


• Ensures adequate shift coverage forrestaurant. Provides immediate feedback and corrects problems whenidentified. Maintains product quality, customer service, and performanceresponsibilities (such as MCE readiness, food/labor costs, restaurantcleanliness, etc.) within acceptable standards, follows all policies andprocedures related to shift management.


• Contribute to profit goals by ensuring theystay within company guidelines and target goals by accurately utilizingthe FOCUS System. Execute cash management duties. Assist in the managementof adequate inventory levels using the company’s systems and guidelines tominimize loss.

Key Ingredients

• High School diploma or GED preferred.


• Serv-Safe/Local or State Food ServiceCertification preferred


• Previous restaurant shift lead experiencepreferred

Skills: Cash management; planningand organization; effective communication

We use eVerify to confirm U.S. Employment eligibility.

Compensation: To be discussed