Senior Shift Leader - Guest Experience & Operations Lead

Sam’s Italian Foods; Brunswick (ME); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Advancement opportunities

Employee discounts

Health benefits

Job summary

Sam’s Italian Foods is seeking a dependable Senior Shift Leader/Assistant Manager to support daily operations and lead team members. You will assist with store management, supervise staff, and ensure excellent guest experiences.

Responsibilities include cash handling, inventory control, scheduling, and maintaining store standards while complying with safety regulations. Growth opportunities in operations leadership are available.

Qualifications

• High school diploma or equivalent preferred.
• Previous supervisory or lead role in retail/foodservice preferred.
• Strong guest service, communication, and problem-solving skills.
• Ability to manage cash handling and POS transactions.
• Ability to train and guide new employees.

Responsibilities

• Support daily store operations and performance with the manager.
• Lead and motivate team during shifts.
• Schedule, staff and ensure proper staffing.
• Open/close store and secure building.
• Provide friendly guest service and resolve concerns promptly.
• Maintain inventory, conduct counts, and report discrepancies.
• Ensure compliance with safety and company policies.
• Complete records and reports as assigned.
• Assist with merchandising, promotions, and admin duties.

Skills

Team leadership

Guest service

Communication

Problem-solving

Cash handling

Flexibility

Staff coaching

Education

High school diploma or equivalent

Tools

POS system

Inventory systems

Job description

Sam’s Italian Foods is seeking a dependable Senior Shift Leader/Assistant Manager to support daily operations and lead team members. You will assist with store management, supervise staff, and ensure excellent guest experiences.

Responsibilities include cash handling, inventory control, scheduling, and maintaining store standards while complying with safety regulations. Growth opportunities in operations leadership are available.