Guest Experience & Services

AEG Presents; Missouri; On-site; USD 17,000 - 22,000; Part time

Job summary

Legends Global is hiring Seasonal Guest Services Staff to support event experiences at our Missouri venue. You will assist guests, provide information, and help with ticket relocation during events.

Responsibilities include guiding guests, resolving issues with empathy, aiding with mobility needs, and representing Legends Global in daily operations. Prior customer service is preferred; flexible hours including weekends may be required.

Qualifications

• High School diploma or GED and 1–3 months related experience.
• Ability to work long and irregular hours, including weekends.
• Strong written and verbal communication; basic computer skills.

Responsibilities

• Assist guests with directions, information, and ticket relocation.
• Resolve guest issues with empathy and drive satisfaction.
• Serve as tour/tram guide and provide event information.
• Provide wheelchair accessibility support as needed.
• Represent Legends Global in daily operations and hospitality roles.

Skills

Customer service

Written communication

Verbal communication

Computer skills

Flexibility

Long hours

Education

High School diploma or GED

Tools

Outlook

MS Office

Excel

PowerPoint

Word

Job description

POSITION: Seasonal Guest Services Staff

DEPARTMENT: Event Services

REPORTS TO: Director of Events/Operations

FLSA STATUS: Part time hourly / Seasonal

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

THE ROLE

Performs the event and guest service activities at the facility as scheduled and supervised by the event/operations director.

Essential Duties and Responsibilities

• Work Guest Experience locations during events, assisting guests with directions, event information, item checks, and ticket relocation.
• Assist and bring resolution to guest issues and complaints, with empathy and a focus on satisfaction. Use supervisor support when necessary.
• Provide guest and event information outside in information chairs.
• Provide accommodation for wheelchairs, senior citizens, students and groups.
• Assist with hospitality services as needed.
• Serve as tour guide providing information and assisting visitors and patrons.
• Serve as a tram guide, giving information to guests as they ride trams from the parking lots.
• During day-to-day operations, serve as an ambassador of TRNA, assisting guests, contractors and staff.
• May perform other duties as assigned.

Supervisory Responsibilities

• Not Applicable.

Qualifications

• Work independently, exercising judgment and initiative.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Work in a fast-paced environment.
• Ability to work long and irregular hours may vary due to functions and may include day, evening, weekends and holidays.

Education and/or Experience

• High School diploma or GED and one (1) to three (3) months related experience and/or training; or an equivalent combination of education and experience.

Skills and Abilities

• Good written, verbal and computer skills.
• Remain flexible and adjust to situations as they occur.

Computer Skills

• Operate and be proficient utilizing standard office equipment and personal computer(s) using Outlook, MS Windows, Excel, Word and PowerPoint.

Other Qualifications

• Be licensed to operate a motor vehicle in the United States.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

• Must be able to assist and transport mobility impaired guests safely in a wheelchair to and from assigned location during events.
• Must be able to work in outdoor all-weather conditions.

Note

The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor