Restaurant GM: Lead Growth, Guest Experience & Team

Popeyes-01d9eb60; Jacksonville (FL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive pay & bonus opportunities

Daily Pay & Electronic Pay

Paid Time Off + holidays

Discounts and Perks

Growth and advancement

Job summary

Pulse is seeking a Restaurant General Manager in Jacksonville, FL to lead our fast-food team and deliver a memorable guest experience. The role focuses on training, execution, and administrative oversight to ensure smooth daily operation.

The candidate will manage schedules, food orders, and weekly forecasts, while maintaining a clean and organized BOH/FOH environment and driving sales growth and profitability.

Qualifications

• Experience leading a kitchen/restaurant team.
• Strong communication in fast-paced environments.
• Willingness to work weekends/holidays.
• Ability to manage profitability and drive sales.

Responsibilities

• Oversee training of new team members, onboarding, and scheduled training.
• Review daily sales, labor, and costs; manage weekly food orders and forecasts.
• Ensure cleanliness and organized work areas; maintain restaurant image.
• Drive sales, check averages, and improve profitability; utilize Zenput for task tracking.

Skills

Team leadership

Food service management

Attention to detail

Communication

Tools

Zenput

Job description

Pulse is seeking a Restaurant General Manager to lead our team! You will be responsible for providing

customers with a memorable fast food dining experience. The Restaurant Manager is passionate about

providing Guests with the best experience possible. Must be committed to contributing to the collaborative

spirit of the team, be energized by the opportunity to learn, grow, and explore your career potential.

Essential Duties and Responsibilities

Training and Execution:

• Batter Fry, Prep, Sandwich, and Baking procedures

• Onboarding of new Team Members includes Interviewing, selection, and review of Wisely pay card,

uniforms, and training schedule

• BOH neat, cleaned, and organized with supermarket appearance

• Production team echoes FOH requests for product

• Build-to and Yields

• Filtering and Boil-out of fryer procedures “The Bonafide Chicken.”

Administrative Work:

• Daily review of the previous day – sales, labor, SOS, rSuccess, ACR, discounts, voids, overrings, and

deletes

• Weekly food orders based on forecasted sales

• Weekly review of food cost purchases on Monday

• Weekly forecasted sales & schedules reviewed with the Service Manager by Wednesday at 5 pm

• Weekly schedules posted in a restaurant by EOD Thursday once approved by DM

• Ensure the Production Team is up to date on the PA

• Complete Manager and Production team reviews

• Weekly Seasoning levels to ensure a minimum of 24-hour marination of chicken

Follow Up:

• Communicates with the Service Manager regarding ongoing issues with the team

• Outside Maint: back door, dumpster, drive-thru pads, below drive-thru window

• Prep, batter fry, and dish areas are neat, clean, and organized with shelving in supermarket

appearance

• Walk-in cooler and freezer are neat, clean, and organized, with shelving in supermarket appearance

• Grow Sales, Transactions and Check Average

• Grow profitability through managing the P&Ls

• Ensures Zenput is being utilized. All tasks completed in Zenput

• Manager Meetings/Team Meetings performed periodically

• Team Member reviews are being completed

• Develop a bench for future managers; at least two employees on the Pros Team

• Training strategies in place/monitor Popeyes Academy average completions

• Placing nonfood orders adhering to the declining budget

• Ensure overall restaurant image is upheld

• Owning the community

Requirements:

• Strong attention to detail and a passion for food quality and presentation.

• Ability to work effectively in a team environment and communicate clearly with team members in a

fast-paced environment.

• Previous experience in a kitchen or food service environment is preferred but not required.

• Ability to stand on your feet for a minimum of 4 hours and up to 8-10 hours.

• Capable of reaching overhead, bending, lifting, pushing and pulling up to 50 lbs without assistance.

• Willingness to work weekends, holidays, and flexible shifts

• Motivation to learn and follow directions.

• Black Dress Pants and Non-Slip Shoes: Provide your own attire for a professional appearance and

safety in the workplace.

• Working Hours: Works up to 45-50 hours per week.

• Fast-paced restaurant setting

• Exposure to kitchen equipment and cleaning chemicals

• May involve working in hot or cold conditions

• Competitive Pay and Bonus Opportunities

• Daily Pay & Electronic Pay

• Paid Time Off + Paid Thanksgiving & Christmas Holidays

• Discounts and Perks

• Fun and Fast-Paced Work Environment

• Opportunities for Growth and Advancement