Guest Experience & Service Leader

Upland Brewing Company; Castle Rock (CO); On-site; USD 60,000 - 75,000; Full time

Job summary

Upland Brewing Company in Castle Rock, CO is seeking a Restaurant Service Manager to drive guest satisfaction, grow sales, and manage daily front-of-house operations. You will lead, train, and coach team members, enforce standards, and handle guest concerns with professionalism while ensuring adherence to brand recipes, safety, and financial targets.

This role requires strong leadership, communication, and problem solving in a fast-paced dining setting, with a focus on teamwork and a positive

Qualifications

• Minimum 3 years in front-of-house operations or supervisory roles.
• Strong leadership and communication skills.
• Ability to manage schedules, training, and financial performance.

Responsibilities

• Understand and implement company policies, procedures, and standards.
• Enforce expectations for team members and communicate needs for corrective action.
• Follow labor plans and staffing matrices for shift operations.
• Maintain responsibility for financial performance of restaurant operations.
• Coach teams and mentor Team Members (TMs).
• Drive guest traffic through marketing and on-site initiatives.
• Resolve guest complaints professionally and per company standards.

Skills

FOH supervision

Customer service

Cash handling

Training & coaching

Financial management

De-escalation

POS operation

Tools

POS system

Microsoft Office

Job description

Upland Brewing Company in Castle Rock, CO is seeking a Restaurant Service Manager to drive guest satisfaction, grow sales, and manage daily front-of-house operations. You will lead, train, and coach team members, enforce standards, and handle guest concerns with professionalism while ensuring adherence to brand recipes, safety, and financial targets.

This role requires strong leadership, communication, and problem solving in a fast-paced dining setting, with a focus on teamwork and a positive