Guest Experience & Service Desk Specialist

Stein Garden Centers, Inc.; Town of Oconomowoc (WI); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Stein Garden Centers, Inc. in Oconomowoc, WI is seeking an Associate-Guest Services at the Service Desk to greet customers, answer questions, and support store operations. You will work with managers and departments to deliver friendly service and help customers find the right products.

The role emphasizes teamwork, strong communication, and the ability to work indoors and outdoors in varying weather. Ideal candidates enjoy horticulture and home décor and are reliable, adaptable, and

Qualifications

• Must have good written and verbal communication skills along with exceptional customer service skills.
• Must be able to work in both inside and outside environmental conditions, rain or shine.
• Ability to multitask, prioritize, and work independently or within a team environment.
• Great organizational and problem-solving skills.

Responsibilities

• Greet customers promptly to make the customers feel welcomed within the retail location.
• Develop and maintain a professional and courteous relationship with customers and co-workers.
• Assist customers, determine their needs and use various resources to educate customers and assist them in choosing the right selections.
• Assist the management team in the implementation of merchandising and operational procedures.
• Follow management direction in completing other duties as required.
• Ensure appropriate merchandise stock levels, merchandise quality and presentation.
• Ensure signage is current and displayed properly.
• Stock and rotate products according to the company’s direction.
• Ability to be cross trained across multiple departments.
• Efficiently operate the POS, quickly and accurately scan all items, accept payment, make change, provide receipts and bag merchandise for customers.
• Conceptualize ideas for floral decorations and home décor displays.
• Clean fixtures, shelves, backrooms, bathrooms, and floors according to company policy as directed by the management team.
• Participate in learning and development activities such as meetings, product knowledge meetings, and 1-on-1 interactions.

Skills

Customer service

Communication

Teamwork

Job description

Stein Garden Centers, Inc. in Oconomowoc, WI is seeking an Associate-Guest Services at the Service Desk to greet customers, answer questions, and support store operations. You will work with managers and departments to deliver friendly service and help customers find the right products.

The role emphasizes teamwork, strong communication, and the ability to work indoors and outdoors in varying weather. Ideal candidates enjoy horticulture and home décor and are reliable, adaptable, and