Guest Experience Server - Wine & Upsell Pro

Luminary Hotel & Co; Fayetteville, Northern (GA, KY); Hybrid; USD 24,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental & Vision

HSA & Flexible Spending

401(k) Retirement Plan

Paid Time Off

Holiday Pay

Career Growth Opportunities

Tuition Reimbursement

Employee Assistance Program

Travel Discounts

Free meal

Job summary

Mainsail Lodging & Development is seeking enthusiastic servers to deliver exceptional dining experiences under the Autograph Collection standards. The role emphasizes guest greetings, menu knowledge, and wine pairings, with a focus on teamwork and professionalism across front-of-house operations.

Ideal candidates will have a high school diploma or higher, hospitality experience, and strong communication skills. Join a dynamic environment with ongoing training and growth opportunities.

Qualifications

• High school diploma, equivalent, or higher required.
• Prior hospitality experience preferred, especially as a server.
• Excellent customer service and communication skills.
• Proficient with technology including POS systems.
• Wine and liquor beverage knowledge is a plus.
• Able to work well with Front of House team.
• Ability to describe dishes and beverages to guests.
• Keeps station clean, organized, and efficient.
• Demonstrates ownership and accountability in all tasks.

Responsibilities

• Greet guests and provide gracious, professional service.
• Set up tables with service items and maintain knowledge of menu items.
• Attend to guest needs, upsell menu items and wine pairings.
• Ensure tables are properly set and tables are cleared promptly.
• Assist with daily cleaning of dining area and stations.
• Participate in department meetings and standups.
• Follow cash handling procedures and communicate shortages/overages.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Teamwork

Hospitality experience

Beverage knowledge

Describing dishes/beverages

Ownership mindset

Tech literacy

Education

High school diploma or higher

Tools

POS system

Tablets / iPads

Computers

Job description

Mainsail Lodging & Development is seeking enthusiastic servers to deliver exceptional dining experiences under the Autograph Collection standards. The role emphasizes guest greetings, menu knowledge, and wine pairings, with a focus on teamwork and professionalism across front-of-house operations.

Ideal candidates will have a high school diploma or higher, hospitality experience, and strong communication skills. Join a dynamic environment with ongoing training and growth opportunities.