Guest Experience Server | Upsell & Service Pro

Phelan Family Brands; Fort Myers (FL); On-site; USD 17,000 - 28,000; Full time

Job summary

Phelan Family Brands is seeking a friendly, guest-focused server to join our team in Fort Myers, FL. Primary responsibilities include selling and serving food and beverages, delivering best-in-class service, and maintaining a clean dining area.

Ideal candidates will be able to upsell, handle payments, and ensure guests are of legal drinking age. Training provided, team-oriented environment, and opportunities for growth.

Qualifications

• Strong customer service skills and guest-focused attitude.
• Ability to upsell beverages and food items to guests.
• Cash handling and basic math accuracy for transactions.

Responsibilities

• Sell and serve food and beverages to guests.
• Interact with guests in a friendly, fast, and consistent manner.
• Maintain cleanliness and mise en place in the dining area.
• Take and fill to-go orders as applicable.
• Check IDs to ensure guests are 21+ for alcohol.
• Use a computer/POS to ring orders and process payments.
• Work to exceed guests' expectations and report issues to management.

Skills

Customer service

Upselling

Cash handling

Tools

POS system

Job description

Phelan Family Brands is seeking a friendly, guest-focused server to join our team in Fort Myers, FL. Primary responsibilities include selling and serving food and beverages, delivering best-in-class service, and maintaining a clean dining area.

Ideal candidates will be able to upsell, handle payments, and ensure guests are of legal drinking age. Training provided, team-oriented environment, and opportunities for growth.