Guest Experience Server | Upsell & Service Expert

Uptown Alley; Chesterfield Court House (VA); On-site; USD 17,000 - 30,000; Full time

Benefits offered by this job

Culture & Community - engaging team

401k, Roth IRA

Health & Vision Insurance

Generous Paid Time Off

Job summary

Uptown Alley is seeking an experienced server to provide excellent guest service and help create a memorable dining experience on-site. You will be responsible for upselling, processing payments, and ensuring smooth table turnover while maintaining menu knowledge.

The role emphasizes safety, compliance, and strong customer interactions in a fast-paced environment. English is required; Spanish is a plus, with opportunities for growth and teamwork.

Qualifications

• Certifications in food safety and sanitation, such as ServSafe or Safe Food Handling
• High School Diploma or Equivalent
• Physical Stamina and Endurance - stand for long periods, lift heavy objects, perform repetitive tasks in a hot kitchen environment

Responsibilities

• Strategic and Financial Responsibilities: Upselling and Revenue Generation
• Payment Processing
• Table Turnover and Seating Optimization
• Operational Responsibilities: Compliance and Safety
• Problem Resolution
• Menu Knowledge
• Customer Satisfaction

Skills

Customer Service Orientation

Communication Skills

Attention to Detail

Technological Proficiency

Education

High School Diploma or Equivalent

Food Safety Certification (ServSafe/Safe Food Handling)

Tools

POS Systems

Reservation Systems

Job description

Uptown Alley is seeking an experienced server to provide excellent guest service and help create a memorable dining experience on-site. You will be responsible for upselling, processing payments, and ensuring smooth table turnover while maintaining menu knowledge.

The role emphasizes safety, compliance, and strong customer interactions in a fast-paced environment. English is required; Spanish is a plus, with opportunities for growth and teamwork.