Guest Experience Server — Tips, Growth & Perks

The Post Oak; Laughlin (NV); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Multiple benefit plans

Paid Time Off

401K

Opportunities for advancement

Positive and respectful work enviro n…

Employee dining discounts

Community volunteer opportunities

Job summary

The Post Oak in Laughlin, NV is seeking a restaurant Server to provide exceptional dining experiences. You will greet guests, take orders, upsell menu items, and coordinate with the kitchen to ensure timely delivery of meals and drinks.

This tipped role requires friendly, professional service, strong multitasking, and the ability to work evenings, weekends, and holidays. Training and discounts on dining and employee benefits are offered.

Qualifications

• One year of restaurant or customer service is preferred.
• Excellent communication and interpersonal skills.
• Positive attitude and hospitality mindset.
• Ability to work in a fast-paced environment while maintaining composure.
• Strong multitasking and time management abilities.
• Attention to detail in order taking and payment processing.
• Knowledge of menus, including dietary restrictions and allergies.
• Basic math skills for handling payments and tips.
• Flexibility to work evenings, weekends, and holidays.
• Physical stamina to stand, walk, and carry trays.

Responsibilities

• Greet guests and welcome them in a friendly manner
• Take drink orders and follow policy regarding service of alcohol
• Communicate specials or promotions and make recommendations based on guests' preferences and dietary restrictions
• Answer questions regarding the menu, including allergies or special requests
• Servers must know the menu and be able to explain menu items, ingredients, and preparation methods to guests
• Take accurate food and beverage orders from guests and enter them into the POS system
• Coordinate with the kitchen staff to ensure all orders are prepared and delivered on time and together
• Serve food and beverages promptly and efficiently, ensuring accuracy and good presentation, and timed so the entire table is served within a reasonable time frame
• Check on guests during their meals to ensure satisfaction and address requests/concerns
• Refill drinks and clear plates as needed during guest’s dining experience
• Provide attentive and personalized service, anticipating guests' needs
• Handle guest complaints or concerns professionally and bring issues to management
• Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth service
• Present checks to guests and handle payment transactions accurately and quickly
• As a tipped employee you will be subject to federal (Federal Labor Standards Act - "FLSA") and state laws relating to tip regulations. This includes your compliance with properly reporting tips, contributing to a tip pool (where allowed by law), and following company’s policies regarding tasks performed while in a tipped position.
• Responsibilities include complying with all federal and state laws, including the FLSA tip regulations regarding tip reporting, sharing, and minimum wage requirements

Skills

Excellent communication

Interpersonal skills

Multitasking

Time management

Attention to detail

Menu knowledge

Basic math

Flexibility to work shifts

Stamina to stand long periods

Tools

POS system

Job description

The Post Oak in Laughlin, NV is seeking a restaurant Server to provide exceptional dining experiences. You will greet guests, take orders, upsell menu items, and coordinate with the kitchen to ensure timely delivery of meals and drinks.

This tipped role requires friendly, professional service, strong multitasking, and the ability to work evenings, weekends, and holidays. Training and discounts on dining and employee benefits are offered.