Guest Experience Server | Service, Upsell & Teamwork

Paycom - ATS; Cedar Falls (IA); On-site; USD 17,000 - 25,000; Full time

Job summary

Paycom - ATS in Cedar Falls, IA is seeking an energetic Restaurant Server to greet guests, take orders, upsell menu items, and deliver food and drink with a smile. You will work within a fast-paced team, maintain cleanliness, and ensure every guest enjoys an exceptional dining experience.

Requirements include clear English communication, ability to stand for long periods, and willingness to provide top-notch service from arrival to farewell.

Qualifications

• Must be at least 18 years old to serve alcohol, or as required by state regulations.
• Friendly, outgoing personality with a positive demeanor.
• Strong problem-solving skills and ability to remain calm under pressure.
• Ability to multitask and stay organized in a fast-paced environment.
• Excellent communication and teamwork.

Responsibilities

• Greet guests within one minute of seating.
• Work effectively in a team environment and communicate clearly with guests and fellow team members.
• Introduce yourself by name and demonstrate salesmanship through menu knowledge and suggestive selling.
• Serve food and beverages in a courteous, accurate, and timely manner.
• Provide responsible alcohol service in accordance with policies and regulations.
• Enter orders accurately to the terminal guidelines.
• Assist with seating guests and answering phones when host staff are unavailable.
• Bus tables, run food, and complete side work during the shift.
• Maintain cleanliness of dining room, floors, restrooms, doors and windows.
• Monitor guest satisfaction and report concerns before guests leave.
• Offer appetizers, fried rice, and desserts to guests.
• Provide a sincere farewell and invite guests to return.

Skills

Friendly personality

Problem solving

Multitasking

Teamwork

Communication

Job description

Paycom - ATS in Cedar Falls, IA is seeking an energetic Restaurant Server to greet guests, take orders, upsell menu items, and deliver food and drink with a smile. You will work within a fast-paced team, maintain cleanliness, and ensure every guest enjoys an exceptional dining experience.

Requirements include clear English communication, ability to stand for long periods, and willingness to provide top-notch service from arrival to farewell.