Guest Experience Server - Hospitality Pro

Bürgerhaus Sa; Indiana (PA); On-site; CLP 15,536,842 - 23,305,263; Full time

Job summary

Burgerhaus Restaurant is seeking a friendly and energetic Server to join our team. You will greet guests, take and input orders, serve food and beverages, and ensure a memorable dining experience.

We value hospitality, teamwork, and a passion for delivering great service in a busy, welcoming environment. Must be 19+ with an Indiana permit and prior serving experience preferred.

Qualifications

• High School graduate or equivalent preferred.
• Must be 19 years of age or older under Indiana law.
• Valid Indiana Alcohol and Tobacco Commission Employee Permit required.
• Minimum of one year of previous serving experience preferred.
• Ability to effectively communicate in English (verbal and written) required.
• Courteous, friendly and professional demeanor.

Responsibilities

• Service of food and/or beverage including order-taking, delivery and clearing.
• Checks station before, during and after shift for proper set-up and cleanliness.
• Greets guests in a friendly and courteous manner and explains specials/promotions.
• Takes orders and inputs into POS to inform kitchen of order details.
• Retrieves orders from kitchen, confirms accuracy and delivers to guests.
• Monitors guest satisfaction throughout the meal service.
• Abide by all state/federal regulations and restaurant liquor policies.

Skills

English communication

Customer service

Stand/walk long periods

Education

High School diploma or equivalent

Job description

Burgerhaus Restaurant is currently hiring for the Server position!We're looking for people with energy and charisma, strong personality and the desire to provide the best-possible HOSPITALITY to our guests. Do you have the drive and desire to be the best? Do you have a PASSION for the restaurant and hospitality business, and need an outlet for your desire to help other people and work as a member of a TEAM to get the job done? Are you not just "good" at your job, but the BEST at what you do? We want to talk to you NOW!

Are you interested in what we have to offer? Do you want to join our team, and see what it's like to work in an inspiring environment with exciting potential? Complete our online application and assessment test; we look forward to receiving YOUR application soon!

No paper applications or resumes will be accepted; all applicants must complete the online application system. No phone calls, please. No interviews prior to an application being completed.

About Burgerhaus: Burgerhaus has a hard-earned reputation for it's quality burgers, fresh salads, great beer and wine selections, and top-notch service and hospitality.

Our Vision:Walk though the doors of Burgerhaus and enter a warm, friendly international pub bringing you exotic flavors from around the world. Creative burgers, unique salads and craft beers take you away from life's cares to a relaxing mini vacation meal.

Our Service:Burgerhaus servers are "tour guides to a fantastic meal experience." When you walk on to the sales floor you are not just a server, rather you are the tour guide that leads the way to a memorable and pleasant dining experience for our guests.

The Five Traits of a Great Tour Guide

• Friendly:A smile says we are glad you're here.
• Knowledgeable:Teach them about the uniqueness of our dishes.
• Engaging:Make sure the focus is always on the guest.
• Observant:Make sure you're always attentive to their needs.
• Flexible:Everyone is different, so serve them according to their needs.

Always take pride in your work, knowing that today's meal is probably the highlight of each guest's day. Make it one to remember, and they will return often for that Burgerhaus "out of this world" experience.

Duties & Responsibilities:

• Service of food and/or beverage to include the order-taking, delivery and clearing of any food and/or beverage items.
• Checks station before, during and after shift for proper set-up and cleanliness.
• Greets the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
• Takes the order and inputs the order into the Point of Sale computer to inform the kitchen of the particulars of the order.
• Retrieves order from kitchen, confirms its accuracy and delivers it to guests.
• Ascertain guest satisfaction throughout the meal service.
• Abide by all state, federal regulations and restaurant liquor policies pertaining to serving alcoholic beverages to minors and intoxicated guests.

Requirements

• High School graduate or equivalent preferred.
• Must be 19 years of age or older, in accordance with Indiana alcohol service laws.
• Valid Indiana Alcohol and Tobacco Commission Employee Permit required.
• Minimum of one year of previous serving experience preferred.
• Ability to effectively communicate in English (verbal and written) required.
• Must have a courteous, friendly and professional demeanor.
• Ability to stand, walk, and carry food trays for prolonged periods of time.

The statements contained herein reflect general details as necessary to describe the principle functions of this position, the level of knowledge and skill typically required, and the general scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the work load, gain additional experience to further the individual’s professional development.