Guest Experience Server - Flexible Schedule & Benefits

SWRG; Chicago (IL); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Employee dining discounts (50% off)

Job summary

Smith & Wollensky in Chicago, IL is seeking a Server to enhance the guest experience by recommending and serving food and beverages to high standards. You will interact directly with guests to take orders, provide menu recommendations, and deliver food and beverages promptly and accurately.

The role requires excellent interpersonal skills, cash handling, and the ability to work under pressure in a fast-paced restaurant environment. Benefits include PTO, 401(k), and dining discounts.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to handle cash and paperwork accurately.
• Demonstrates good judgment.
• Must be knowledgeable of Smith & Wollensky’s menus, policies, and procedures.
• Must be well versed in Point-of-Sale system.
• Exhibits and uses good manners, proper personal hygiene, positive attitude, and promptness.
• Must be able to perform under pressure in a high-volume restaurant setting.

Responsibilities

• Greet guests warmly, take their food and beverage orders.
• Explain menu items, ingredients, and preparation methods to guests. Ask about allergies.
• Enter food and beverage orders into POS system accurately.
• Provide attentive and personalized service, anticipating guests’ needs.
• Check on guests during their meals to ensure satisfaction and address requests/concerns.
• Refill drinks, clear plates, and reset tables.
• Assist with tidying tables, clearing leftovers, setting up stations, and maintaining a pleasant dining area.
• Handle guest complaints or concerns professionally and bring issues to management when necessary.
• Present bills to guests and process payment transactions accurately and quickly.
• Participate in pre-shift meetings and training sessions as required.
• Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth service.

Skills

Interpersonal skills

Cash handling

Judgment

Menu knowledge

POS system

Manners, hygiene

Under pressure

Education

HS diploma or equivalent

Restaurant/customer service exp preferred

Tools

POS system

Job description

Smith & Wollensky in Chicago, IL is seeking a Server to enhance the guest experience by recommending and serving food and beverages to high standards. You will interact directly with guests to take orders, provide menu recommendations, and deliver food and beverages promptly and accurately.

The role requires excellent interpersonal skills, cash handling, and the ability to work under pressure in a fast-paced restaurant environment. Benefits include PTO, 401(k), and dining discounts.