Server - Chicago

Swrg Inc; Chicago (IL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid Time Off

Flexible schedules

Complimentary family meals

Employee dining discounts

Job summary

Smith & Wollensky in Chicago seeks a friendly Server to enhance the guest experience by greeting patrons, taking food and beverage orders, explaining menu items and ingredients, and delivering meals with accuracy.

You will use the POS system, handle cash and payments, and coordinate with hosts and kitchen staff to ensure timely service in a high-volume setting. Excellent communication, hygiene, and a professional demeanor are essential.

Qualifications

• High school diploma or equivalent.
• Previous restaurant or customer service experience preferred.
• Excellent interpersonal and communication skills.
• Ability to handle cash and paperwork accurately.

Responsibilities

• Greet guests warmly and take their orders.
• Explain menu items, ingredients, and preparation methods.
• Enter orders into the POS system accurately.
• Provide attentive service and check on guests' needs during meals.
• Present bills and process payments quickly and accurately.
• Collaborate with hosts and kitchen staff to ensure smooth service.

Skills

Interpersonal skills

Customer service experience

Cash handling

POS proficiency

Menu knowledge

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Job description

The Server position is responsible for enhancing the guest experience by recommending and serving food and beverages according to Smith & Wollensky’s high-quality standards. The Server is one of the primary contacts that a guest has, interacts directly with guests to take orders, provide menu recommendations, and deliver food and beverages promptly and accurately. The Server must always maintain a friendly and attentive demeanor.DUTIES & RESPONSIBILITIES:Greet guests warmly, take their food and beverage orders.Explain menu items, ingredients, and preparation methods to guests. Ask about allergies.Enter food and beverage orders into POS system accurately.Provide attentive and personalized service, anticipating guests’ needs.Check on guests during their meals to ensure satisfaction and address requests/concerns.Refill drinks, clear plates, and reset tables.Assist with tidying tables, clearing leftovers, setting up stations, and maintaining a pleasant dining area.Handle guest complaints or concerns professionally and bring issues to management when necessary.Present bills to guests and process payment transactions accurately and quickly.Participate in pre-shift meetings and training sessions as required.Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth service.Excellent interpersonal and communication skills.Ability to handle cash and paperwork accurately.Demonstrates good judgment.Must be knowledgeable of Smith & Wollensky’s menus, policies, and procedures.Must be well versed in Point-of-Sale system.Exhibits and uses good manners, proper personal hygiene, positive attitude, and promptness.Must be able to perform under pressure in a high-volume restaurant setting.MINIMUM EDUCATION & TRAINING:High school diploma or equivalentPrevious experience in a restaurant or customer service role is preferred.Smith & Wollensky offers its servers incredible benefits, such as paid time off, 401K, a flexible schedule, complimentary family meals at each shift, employee dining discounts (50% off when dining with friends or family) & opportunities for advancement.BENEFITS:Medical, Dental, and Vision Insurance401(k) with Company MatchPaid Time OffCareer Growth OpportunitiesSmith & Wollensky participates in the federal E-Verify program to confirm employment eligibility of all new hires. E-Verify is an online system that allows companies to determine the eligibility of their employees to work in the United States. All new hires will be required to complete Form I-9 and successfully participate in the E-Verify process.