Guest Experience Server - Flexible Hours & Tips

The Cheesecake Factory; New York (NY); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

50% off shift meals

25% dining discount

Faster Pay (earnings advanced up to 50

Paid vacation and sick time

Job summary

The Cheesecake Factory is seeking a friendly and professional Server in New York. You will greet guests, guide menu choices, and ensure timely, accurate service in a fast-paced environment. A POS system is used to take orders and process payments.

Join our team to deliver memorable dining experiences, work with a strong hospitality culture, and enjoy employee perks and growth opportunities. Must be able to lift up to 35 pounds and stand for extended periods.

Qualifications

• At least 12 months serving experience in a full-service restaurant.
• Team player with strong communication and interpersonal skills.
• Ability to multitask and stay organized in a high-volume environment.
• Experience with payment processing and basic math skills.
• Dedicated, dependable, punctual, and reliable with a strong work ethic.
• Adaptable, problem-solving mindset with consistent attention to detail.
• Passion for hospitality, guest satisfaction, and teamwork.
• Ability to lift up to 35 pounds, stand for extended periods, continuously bend, reach and twist.
• Must be at least 18 years old.

Responsibilities

• Warmly greet guests, creating a welcoming guest experience.
• Build rapport through casual conversation while providing attentive service.
• Orchestrate dining experiences in alignment with our defined service standards.
• Take and enter accurate orders using a POS system.
• Actively listen during guest interactions to anticipate needs.
• Share menu knowledge by making menu recommendations and answering questions about food allergies and ingredients.
• Guide guests in beer and spirit selections while demonstrating strong wine knowledge.
• Coordinate with the kitchen to ensure order accuracy and timely service.
• Deliver food and drinks with speed and a sense of urgency.
• Fill and refill beverages, clear tables, and manage multiple tables.
• Process payments accurately, including cash handling and credit/debit transactions.
• Follow instructions, procedures, and alcohol service guidelines.
• Demonstrate ownership of sidework and closing tasks to maintain cleanliness and organization.
• Work well under pressure with a positive, patient attitude.

Skills

Customer service

Team player

Communication

Interpersonal skills

POS system

Tools

POS system

Job description

The Cheesecake Factory is seeking a friendly and professional Server in New York. You will greet guests, guide menu choices, and ensure timely, accurate service in a fast-paced environment. A POS system is used to take orders and process payments.

Join our team to deliver memorable dining experiences, work with a strong hospitality culture, and enjoy employee perks and growth opportunities. Must be able to lift up to 35 pounds and stand for extended periods.