Guest Experience Server – Flexible Hours & Benefits

Hilton-Garden-Inn-Hotel; Springfield (IL); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

HSA

401(k)

PTO

Job summary

Ivy Hospitality seeks a Server to deliver exceptional dining experiences by greeting guests, taking orders, and serving food and beverages with prompt, courteous service.

You will maintain a clean service area, coordinate with kitchen and other departments, and adapt to busy shifts, including nights, weekends, and holidays. Benefits include health, dental, vision, 401(k), and PTO.

Join a team that values guest satisfaction, teamwork, and professional growth within a supportive environment.

Qualifications

• Education: High school diploma or equivalent preferred.
• Serving experience preferred
• Good communication skills, both verbal and written.
• Basic knowledge of food, beverages, and hospitality operations.
• Must be able to stand and exert well-paced mobility for up to 8 hours.
• Must be able to lift up to 30lbs on a regular and continuing basis.
• Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs.

Responsibilities

• Greet every guest with a smile and a positive attitude, creating a welcoming atmosphere.
• Take food and beverage orders accurately, ensuring timely delivery.
• Prepare and present menu items following the restaurant’s standards, maintaining a clean and organized service area.
• Ensure that all guests are treated professionally and handle difficult situations with diplomacy.
• Assist with setting and rearranging tables to accommodate guests, as needed.
• Adhere to safety programs, health department requirements, and job safety analysis to maintain a safe working environment.
• Maintain sanitation laws and safety standards in all areas, including the kitchen and restaurant.
• Follow all applicable company Standard Operating Procedures to ensure consistent service and compliance with company policies.
• Maintain open lines of communication with all departments and share pertinent information.
• Be self-motivated and use time wisely, responding positively to new ideas and feedback.
• Assist other departments in emergency situations and perform additional tasks as directed by the supervisor.
• Adhere to all work rules, procedures, and policies established by the company, including those in the associate handbook.

Skills

Customer service

Communication

Hospitality knowledge

Stand for up to 8 hours

Education

High school diploma or equivalent

Job description

Ivy Hospitality seeks a Server to deliver exceptional dining experiences by greeting guests, taking orders, and serving food and beverages with prompt, courteous service.

You will maintain a clean service area, coordinate with kitchen and other departments, and adapt to busy shifts, including nights, weekends, and holidays. Benefits include health, dental, vision, 401(k), and PTO.

Join a team that values guest satisfaction, teamwork, and professional growth within a supportive environment.