Server

Hilton-Garden-Inn-Hotel; Springfield (IL); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

HSA

401(k)

PTO

Job summary

Ivy Hospitality seeks a Server to deliver exceptional dining experiences by greeting guests, taking orders, and serving food and beverages with prompt, courteous service.

You will maintain a clean service area, coordinate with kitchen and other departments, and adapt to busy shifts, including nights, weekends, and holidays. Benefits include health, dental, vision, 401(k), and PTO.

Join a team that values guest satisfaction, teamwork, and professional growth within a supportive environment.

Qualifications

• Education: High school diploma or equivalent preferred.
• Serving experience preferred
• Good communication skills, both verbal and written.
• Basic knowledge of food, beverages, and hospitality operations.
• Must be able to stand and exert well-paced mobility for up to 8 hours.
• Must be able to lift up to 30lbs on a regular and continuing basis.
• Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs.

Responsibilities

• Greet every guest with a smile and a positive attitude, creating a welcoming atmosphere.
• Take food and beverage orders accurately, ensuring timely delivery.
• Prepare and present menu items following the restaurant’s standards, maintaining a clean and organized service area.
• Ensure that all guests are treated professionally and handle difficult situations with diplomacy.
• Assist with setting and rearranging tables to accommodate guests, as needed.
• Adhere to safety programs, health department requirements, and job safety analysis to maintain a safe working environment.
• Maintain sanitation laws and safety standards in all areas, including the kitchen and restaurant.
• Follow all applicable company Standard Operating Procedures to ensure consistent service and compliance with company policies.
• Maintain open lines of communication with all departments and share pertinent information.
• Be self-motivated and use time wisely, responding positively to new ideas and feedback.
• Assist other departments in emergency situations and perform additional tasks as directed by the supervisor.
• Adhere to all work rules, procedures, and policies established by the company, including those in the associate handbook.

Skills

Customer service

Communication

Hospitality knowledge

Stand for up to 8 hours

Education

High school diploma or equivalent

Job description

Position: Server

Reports To: Food & Beverage Manager / Assistant General Manager / General Manager,

Position Summary:

The Server is responsible for providing exceptional dining experiences by delivering prompt, courteous, and professional service to guests. The primary focus is on taking orders, serving food and beverages, and ensuring guest satisfaction throughout their dining experience

Pay Range:

[Enter hourly or salary range] based on experience and qualifications

Essential functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet every guest with a smile and a positive attitude, creating a welcoming atmosphere.
• Take food and beverage orders accurately, ensuring timely delivery.
• Prepare and present menu items following the restaurant’s standards, maintaining a clean and organized service area.
• Ensure that all guests are treated professionally and handle difficult situations with diplomacy.
• Assist with setting and rearranging tables to accommodate guests, as needed.
• Adhere to safety programs, health department requirements, and job safety analysis to maintain a safe working environment.
• Maintain sanitation laws and safety standards in all areas, including the kitchen and restaurant.
• Follow all applicable company Standard Operating Procedures to ensure consistent service and compliance with company policies.
• Maintain open lines of communication with all departments and share pertinent information.
• Be self-motivated and use time wisely, responding positively to new ideas and feedback.
• Assist other departments in emergency situations and perform additional tasks as directed by the supervisor.
• Adhere to all work rules, procedures, and policies established by the company, including those in the associate handbook.

Qualifications:

Education: High school diploma or equivalent preferred.

Experience:

• Serving experience preferred
• Good communication skills, both verbal and written.
• Basic knowledge of food, beverages, and hospitality operations.
• Must be able to stand and exert well-paced mobility for up to 8 hours.
• Must be able to lift up to 30bs on a regular and continuing basis.
• Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs.

Taking Care of You – Our Benefits

At Ivy, we believe in supporting our team both at work and in their personal lives. Your eligibility for benefits is based on your employment status, and full details will be shared with you during your first 30 days. Here’s a look at what we offer to help take care of you and your loved ones:

Health & Wellness

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)

Financial Security & Peace of Mind

• Basic Life Insurance & AD&D
• Voluntary Life Insurance
• Voluntary Short-Term Disability
• Voluntary Long-Term Disability
• Critical Illness, Hospital Indemnity & Accident Plans
• Pet Insurance
• 401(k) Retirement Plan

Time to Recharge

• Paid Time Off (PTO), available as it’s accrued

Ivy Hospitality is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Ivy Hospitality participates in E-Verify

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.