Server

Hilton Garden Inn Springfield; Springfield (IL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

HSA

Basic Life Insurance & AD&D

Voluntary Life Insurance

Voluntary Short-Term Disability

Voluntary Long-Term Disability

Critical Illness & Hospital Indemnity

Pet Insurance

401(k) Retirement Plan

Paid Time Off

Job summary

Hilton Garden Inn Springfield is seeking a Server to deliver exceptional dining experiences with prompt, courteous service. You will greet guests, take orders, serve food and beverages, and maintain a clean service area in a fast-paced setting.

Responsibilities include presenting menu items, answering questions, and ensuring guest satisfaction throughout the dining experience while adhering to safety and company standards. Weekend availability may be required.

Qualifications

• Excellent guest service and communication skills.
• Ability to multitask in a fast-paced dining environment.
• Basic knowledge of food, beverages, and hospitality operations.

Responsibilities

• Greet guests with a Smile and professional demeanor.
• Take orders accurately and ensure timely delivery of food and beverages.
• Present menu items and answer questions about dishes and specials.
• Maintain a clean, organized service area and dining room.
• Adhere to health, safety, and company policies at all times.

Skills

Customer service

Communication

Hospitality

Teamwork

Education

High school diploma or equivalent

Job description

Position: Server

Reports To: Food & Beverage Manager / Assistant General Manager / General Manager

Position Summary: The Server is responsible for providing exceptional dining experiences by delivering prompt, courteous, and professional service to guests. The primary focus is on taking orders, serving food and beverages, and ensuring guest satisfaction throughout their dining experience

Pay Range: [Enter hourly or salary range] based on experience and qualifications

Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet every guest with a smile and a positive attitude, creating a welcoming atmosphere.
• Take food and beverage orders accurately, ensuring timely delivery.
• Prepare and present menu items following the restaurant's standards, maintaining a clean and organized service area.
• Ensure that all guests are treated professionally and handle difficult situations with diplomacy.
• Assist with setting and rearranging tables to accommodate guests, as needed.
• Adhere to safety programs, health department requirements, and job safety analysis to maintain a safe working environment.
• Maintain sanitation laws and safety standards in all areas, including the kitchen and restaurant.
• Follow all applicable company Standard Operating Procedures to ensure consistent service and compliance with company policies.
• Maintain open lines of communication with all departments and share pertinent information.
• Be self-motivated and use time wisely, responding positively to new ideas and feedback.
• Assist other departments in emergency situations and perform additional tasks as directed by the supervisor.
• Adhere to all work rules, procedures, and policies established by the company, including those in the associate handbook.

Qualifications

Education: High school diploma or equivalent preferred.

Experience:

• Serving experience preferred
• Good communication skills, both verbal and written.
• Basic knowledge of food, beverages, and hospitality operations.
• Must be able to stand and exert well-paced mobility for up to 8 hours.
• Must be able to lift up to 30bs on a regular and continuing basis.
• Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs.

Taking Care of You - Our Benefits

At Ivy, we believe in supporting our team both at work and in their personal lives. Your eligibility for benefits is based on your employment status, and full details will be shared with you during your first 30 days. Here's a look at what we offer to help take care of you and your loved ones:

Health & Wellness

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)

Financial Security & Peace of Mind

• Basic Life Insurance & AD&D
• Voluntary Life Insurance
• Voluntary Short-Term Disability
• Voluntary Long-Term Disability
• Critical Illness, Hospital Indemnity & Accident Plans
• Pet Insurance
• 401(k) Retirement Plan

Time to Recharge

• Paid Time Off (PTO), available as it's accrued

Ivy Hospitality is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Ivy Hospitality participates in E-Verify

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.