Guest Experience Server — Flexible Hours

Hilton-Garden-Inn-Hotel; Billings (MT); Sur place; USD 17 000 - 25 000; Plein temps

Résumé du poste

Generation Hospitality Group is hiring a Server for Restaurant 1 in Billings, MT. This hourly, full-time role delivers welcoming, efficient dining experiences and requires guiding guests through menus, accurate order entry, and collaboration with hosts, bartenders, and kitchen staff in a fast-paced environment.

You will greet guests, make recommendations, take orders, serve with proper presentation, and maintain a clean, safe dining area while upholding health and safety standards.

Qualifications

• Previous experience as a server preferred; willing to train the right candidate.
• Strong customer service and communication skills with a friendly, professional demeanor.
• Ability to multitask, prioritize, and stay organized in a fast-paced environment.
• Comfortable standing and walking for extended periods and carrying trays, plates, and beverages safely.
• Basic math skills and familiarity with POS systems or willingness to learn.
• Reliable, punctual, and able to work as part of a team with a positive attitude.
• Availability to work a flexible schedule, including evenings, weekends and holidays.
• Knowledge of food, beverages, and common restaurant terminology is a plus.
• Must meet legal age requirements to serve alcohol as applicable by local regulations.
• Ability to follow health, safety, and sanitation standards and adhere to restaurant policies.

Responsabilités

• Greet guests promptly and warmly, present menus, and explain daily specials or promotions
• Provide knowledgeable recommendations on food and beverage items, including pairings and modifications
• Accurately take guest orders and enter them into the POS system in a timely manner
• Serve food and beverages according to restaurant standards, ensuring correct orders and proper presentation
• Monitor tables throughout service, refilling drinks, pre-bussing, and responding to guest needs proactively
• Handle guest concerns or complaints professionally and elevate issues to management when necessary
• Present checks, process payments accurately, and handle cash and credit transactions in compliance with policies
• Maintain a clean, organized, and safe work area, including service stations, side work areas, and dining room sections
• Follow all health, safety, and sanitation guidelines, including proper food handling and cleanliness standards
• Collaborate with hosts, bartenders, and kitchen staff to ensure smooth service and timely order delivery
• Complete opening, mid-shift, and closing side work, including restocking, polishing glassware and silverware, and resetting tables
• Uphold restaurant policies, standards of appearance, and service procedures consistently throughout each shift

Connaissances

Customer service

Communication

Multitasking

Teamwork

POS knowledge

Food knowledge

Outils

POS system

Description du poste

Generation Hospitality Group is hiring a Server for Restaurant 1 in Billings, MT. This hourly, full-time role delivers welcoming, efficient dining experiences and requires guiding guests through menus, accurate order entry, and collaboration with hosts, bartenders, and kitchen staff in a fast-paced environment.

You will greet guests, make recommendations, take orders, serve with proper presentation, and maintain a clean, safe dining area while upholding health and safety standards.