Guest Experience Server - Fast-Paced, People-First

teammember-millersalehouse; Woodbridge (CT); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Dining privileges

Fast-paced environment

Career advancement

Open-door communication

Health benefits

Job summary

Miller’s Ale House in Woodbridge, CT is seeking friendly servers to greet guests, take orders and deliver an exceptional dining experience.

Work as part of a fast-paced team, maintain clean stations, follow service standards, and assist with To-Go orders as needed, with a strong focus on guest satisfaction and safety.

Experience in hospitality and a positive attitude are valued; training is provided to help you grow within the restaurant.

Qualifications

• Arrives to work on time as scheduled in full uniform.
• Greets Guests in a warm and friendly manner while also acknowledging all Guests that come within five feet.
• Follows the steps of service as defined in Miller’s Ale House training materials.
• Provides highest level of service by adhering to all Miller’s Ale House service standards, creating “Ale House Raving Fans”
• Serves alcoholic beverages in accordance with company standards and state alcohol service requirements.
• Works directly with other Team Members to ensure all Guest’s needs are fulfilled in a timely manner.
• Ensures menu knowledge to address Guests’ questions, including food allergy issues.
• Ensures proper food handling and sanitation of work areas.
• Maintains neat and organized server stations and FOH work areas; to include sweeping and mopping as needed.
• Ensures work areas are stocked and ready for the next scheduled server as well as cleanliness upon departure.
• Notifies Management immediately of any potential issue with Guests, Team Members, and/or long ticket times.
• Works “To Go” station when assigned by Management.

Responsibilities

• Provide attentive service to guests throughout shift.
• Communicate with team and management to ensure guest needs are met.
• Handle cash and operate POS system.
• Maintain clean, organized workstations and station readiness.
• Assist with to-go orders as assigned.
• Adhere to safety and sanitation standards.

Skills

Customer service

Communication

Teamwork

Multitasking

Cash handling

Food safety

Tools

POS software

Job description

Miller’s Ale House in Woodbridge, CT is seeking friendly servers to greet guests, take orders and deliver an exceptional dining experience.

Work as part of a fast-paced team, maintain clean stations, follow service standards, and assist with To-Go orders as needed, with a strong focus on guest satisfaction and safety.

Experience in hospitality and a positive attitude are valued; training is provided to help you grow within the restaurant.