Guest Experience Server — Fast, Friendly Service

Huddle House; Sylva (NC); On-site; USD 25,000 - 38,000; Part time

Job summary

Huddle House in Sylva, NC seeks a Restaurant Server to deliver first-class service and accurately relay orders to kitchen staff. You will ensure timely delivery, maintain clean service areas, and provide a welcoming guest experience throughout each shift.

Ideal candidates bring outstanding customer service and communication skills, plus some restaurant experience. The role emphasizes teamwork, safety, and adherence to restaurant policies in a fast-paced setting.

Qualifications

• Excellent customer service skills.
• Ability to communicate effectively with all restaurant staff.
• Some previous restaurant experience preferred.

Responsibilities

• Report to work on time in a clean, complete, proper uniform with a positive attitude ready to work.
• Greet all customers with a smile and a verbal greeting: "Good Morning or Welcome to Huddle House."
• Review menu with customers when needed, suggestively sell products and take order from each customer at the table
• Using proper, approved abbreviations submit ticket to the cook's station and deliver food in a timely manner to the customer when food is cooked.
• Handle money from customers; ring up tickets using the POS system and make proper change.
• Account for all tickets, credit cards receipts, and make sure that all tickets have been rung up and closed before shift is over.
• Complete the position checklist while stocking and preparing the unit for the next shift.
• Using all tools provided by the manager keep the store clean at all times, including but not limited to: bussing tables, sweeping and mopping floors, cleaning bathrooms and walls.
• Bring all items of concern to the attention of the manager immediately, especially safety concerns and customer service complaints.
• Know the menu, the daily features when applicable, which juices, add-ons and desserts to suggestively sell.
• Know and follow the Huddle House steps of service with each and every guest to maximize shift sales
• Practice all rules for safety food handling cash security and all other restaurant policies.
• Perform all prepping and cleaning duties as detailed or assigned by supervisor
• Make a difference in food cost by controlling waste and portion control
• Perform all duties with a sense of urgency

Skills

Excellent customer service

Effective communication

Restaurant experience

Job description

Huddle House in Sylva, NC seeks a Restaurant Server to deliver first-class service and accurately relay orders to kitchen staff. You will ensure timely delivery, maintain clean service areas, and provide a welcoming guest experience throughout each shift.

Ideal candidates bring outstanding customer service and communication skills, plus some restaurant experience. The role emphasizes teamwork, safety, and adherence to restaurant policies in a fast-paced setting.