Guest Experience Server — Day-1 Benefits & Growth

First-Hospitality-5; St. Louis (MO); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Insurance enrollment

Paid time off

Holiday pay

401(k) enrollment after 30 days

Hotel and travel discounts

Professional development and promotion

Job summary

Hawkeye Hotels in St. Louis is seeking a Restaurant Server to deliver attentive, dynamic tableside service, with thorough knowledge of food and beverage menus, recommendations, and pairings. You will be proactive in addressing guest needs, engaging guests, and ensuring guest delight while maintaining professionalism.

The role emphasizes accurate order details, collaboration with the team, and maintaining restaurant spaces; mentorship and growth opportunities are available within the company.

Qualifications

• Effective verbal and written communication skills.
• Ability to stand and walk 8+ hours daily.
• Lift up to 30 pounds frequently.

Responsibilities

• Prepare the restaurant for service by cleaning guest and service spaces and stocking essential supplies for ease of use.
• Learn details on each menu item to provide food and beverage recommendations to guests, highlighting unique restaurant offerings and specials.
• Accurately detail each order, ensuring accuracy and guest delight.
• Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
• Proactively communicate special needs or requests and take ownership to resolve guest challenges, working collaboratively with the restaurant team.
• Maintain cleanliness of restaurant spaces throughout and after shift, completing side work and stocking as needed or assigned.
• Always maintain professionalism consistent with restaurant and company expectations.
• Know and communicate restaurant emergency procedures; inform and assist guests in emergencies.
• Take on additional tasks as necessary or assigned by restaurant leadership.

Skills

Communication skills

English proficiency

Job description

Hawkeye Hotels in St. Louis is seeking a Restaurant Server to deliver attentive, dynamic tableside service, with thorough knowledge of food and beverage menus, recommendations, and pairings. You will be proactive in addressing guest needs, engaging guests, and ensuring guest delight while maintaining professionalism.

The role emphasizes accurate order details, collaboration with the team, and maintaining restaurant spaces; mentorship and growth opportunities are available within the company.