Guest Experience Server

Major Food Brand; Miami Beach (FL); On-site; Full time

Job summary

A leading food service company in Miami Beach is seeking team members to deliver a positive dining experience to patrons. Responsibilities include serving food and beverages, maintaining a friendly atmosphere, preparing dining areas, and upholding safety standards. Candidates should be enthusiastic about providing exceptional service and helping patrons with their food selections. This role offers an engaging work environment within the vibrant food industry.

Responsibilities

• Serve food and beverages in a positive and friendly manner.
• Provide information to help patrons make food and beverage selections.
• Present ordered items efficiently to maintain dining ambiance.
• Prepare dining areas with appropriate settings and decorations.
• Adhere to sanitation, safety, and control policies.
• Assist patrons with special dietary needs and requests.

Job description

• Serves patrons with food and beverages in a positive and friendly manner.
• Provides information to help food and beverage selections.
• Presents ordered choices in a prompt and efficient manner.
• Maintains dining ambiance with an enthusiastic attitude.
• Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
• Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
• Helps patrons select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions.
• Transmits orders to bar and kitchen by recording patrons’ choices and identifying patrons’ special dietary needs and special requests.
• Keeps kitchen staff informed by noting timing of meal progression.
• Serves orders by picking up and delivering patrons’ choices from bar and kitchen and delivering accompaniments and condiments from service bars.
• Responds to additional patron requirements by inquiring of needs and observing dining process.
• Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.
• Concludes dining experience by acknowledging choice of restaurant and inviting patrons to return.
• Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons.

Equal Opportunity Employer
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