Guest Experience Server

Ford's Garage; Florence (KY); On-site; USD 24,000 - 36,000; Full time

Job summary

Ford's Garage Florence is seeking a guest-focused server to deliver quality service and create a welcoming dining experience. You will take orders, deliver meals, and coordinate with teammates while adhering to health and safety standards.

The role emphasizes strong hospitality, accurate communication, and familiarity with POS systems. This position requires reliable transportation, English proficiency, and compliance with dress code policies in a fast-paced restaurant environment.

Qualifications

• Knowledge of basic restaurant hospitality and a service-minded attitude.
• Good hearing for safety and accurate communication.
• Must read, write and speak in English.
• Must have reliable transportation to and from work.
• Basic computer usage skills.
• Must possess valid food safety certification or state-required alcohol certification.
• Compliance with dress and appearance policy including black slip-resistant shoes.
• Ability to pass general information and departmental tests (test score of 90% or higher).

Responsibilities

• Adherence to attendance policy and procedural compliance.
• Perform dining room setup, running side work and closing duties.
• Sell to guests by communicating with extensive product knowledge.
• Serve guests according to service standards.
• Participate in table and dining room cleanup.
• Compute guest checks and operate the POS efficiently and process payments.
• Report 100% of tips for each shift.
• Maintain restaurant safety and sanitation.
• Attend mandatory/scheduled employee meetings and offer suggestions for improvement.
• Keep a clean and professional appearance at all times.
• Perform job functions in accordance with performance standards.
• Abide by and stay abreast of all liquor service laws.
• Do not overserve guests or serve underage guests.
• Perform other related duties as assigned by the General Manager/Department Manager.
• Work with the mentality of teamwork.

Skills

Hospitality mindset

Safety communication

English proficiency

Transportation to work

Basic computer usage

Food safety certification

Dress code compliance

Testing ability

Job description

Ford's Garage Florence is seeking a guest-focused server to deliver quality service and create a welcoming dining experience. You will take orders, deliver meals, and coordinate with teammates while adhering to health and safety standards.

The role emphasizes strong hospitality, accurate communication, and familiarity with POS systems. This position requires reliable transportation, English proficiency, and compliance with dress code policies in a fast-paced restaurant environment.