Guest Experience Security Specialist

Hollywood Gaming at Dayton Raceway; Dayton (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive total rewards package

Wellness programs

401(k) matching

Paid time off

Job summary

Hollywood Gaming at Dayton Raceway seeks a security team member responsible for fostering a fun atmosphere and ensuring guest safety. The ideal candidate will be outgoing, enjoy hosting, and be able to engage with guests effectively. Responsibilities include patrolling parking areas, providing security escorts, and ensuring compliance with safety protocols. Must be at least 21 years old, able to pass a background check, and have a valid driver's license. Join a team dedicated to creating a positive and exciting experience for all guests.

Qualifications

• Must be 21 years of age or older.
• Must qualify for licensing by the Ohio Lottery Commission and Ohio Casino Control Commission.
• Must be able to tolerate areas with varying noise and temperature levels.

Responsibilities

• Responsible for fostering a fun environment.
• Ensure interactions with guests follow service guidelines.
• Patrol parking lots and provide security escorts.

Skills

Outgoing and energetic attitude

Customer service

Ability to follow instructions

Conversation initiation

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

• Responsible for fostering a fun environment.
• Responsible for being a gracious host to all guests and co-workers.
• Responsible for promoting a positive influence in the community and participating in company-sponsored events.
• Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.
• Complies with state, company, and department policies and regulations.
• Provide security on assigned gaming or landing area: maintains high visibility, handles problem situations, watches for safety hazards, and provides assistance in medical situations.
• Patrol of parking lots.
• Provide security escorts for all monetary transfers, fills, and credit.
• Provide crowd control, direct traffic, check I.D., check for cameras, bottles and other items not allowed on Gaming floor.
• Provide assistance to customers: give directions, call cabs, assist with car trouble, etc.
• Provide special assistance to disabled patrons as necessary.
• Observe count crew doing the VLT drop and transports funds to the count room.
• Serve as dispatcher.
• Dispatch other officers to various assignments and maintains activity log sheets.
• Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.
• Testify in court as needed.
• Occasionally, strenuous physical activity is required.
• Meet department uniform, appearance and grooming requirements.
• Meet attendance guidelines of the job and adhere to regulatory, department and company policies.
• Keep work areas clean and free of safety hazards, debris and litter.
• Perform all job duties in a safe and responsible manner.
• Any reasonable request made by your supervisor or any management personnel.
  
  

BRING US YOUR BEST.

• Must be 21 years of age or older
• Must have outgoing, energetic and enthusiastic attitude.
• Must enjoy hosting others.
• Must be comfortable initiating conversations and creating a fun environment with our guests.
• Able to promptly and accurately follow instructions given by Supervisor or Manager.
• Must qualify for licensing by Ohio Lottery Commission and Ohio Casino Control Commission.
• Must be able to pass background check.
• Must be able to tolerate areas containing second hand smoke, varying noise and temperature levels, illumination, vibration, crowds, and air quality.
• Must have open availability including all three shifts, weekends, and holidays.
• Must possess a valid driver’s license to operate the company Security Vehicle.
  
  

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer