Security Officer

Argosy Casino Hotel & Spa Riverside; Riverside (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

PENN Entertainment is seeking a security professional to provide superior guest service and maintain a safe gaming environment at our Riverside location. The role focuses on proactive patrols, guest interaction, and collaboration with other departments to support smooth operations.

The position requires a high school diploma or equivalent, strong communication skills, and prior customer service experience. Candidates should be able to work in a dynamic, potentially noisy casino setting with

Qualifications

• High school diploma or equivalent required.
• Effective communication skills, both written and verbal.
• Previous customer service experience preferred.
• Ability to handle stressful situations with the public.

Responsibilities

• Provide superior service to our guests.
• Maintain highly visible patrols to ensure a safe gaming experience.
• Assist other departments to serve guests effectively.
• Promote property promotions and events.
• Maintain public order and enforce safety rules.
• Protect property and assets.
• Investigate disturbances in the hotel, casino, or racing areas.
• Interact positively with guests and employees while patrolling.

Skills

Effective communication

Customer service

Stress management

Public safety awareness

Education

High school diploma or equivalent

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits - such as day-one medical coverage, 401(k) matching, and annual performance bonus - may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• This position is responsible for providing superior service to our guests
• Must seek out opportunities to be of service
• Maintain highly visible patrols to insure a safe gaming experience
• Assure quality support to other departments so that they may serve guests more effectively
• Promote the property promotions and events
• Maintain public order and enforcing safety rules
• Protecting property and assets
• Investigate disturbances in the hotel, casino, or racing areas
• Create fun and excitement with the customer

BRING US YOUR BEST.

• High school diploma or equivalent
• Effective communication (written and verbal)
• Previous customer service experience
• Able to handle stressful situations dealing with the general public
• Ability to work in an environment, which may be noisy and/or have excessive cigarette smoke
• Need tact when dealing with difficult customers
• Run on level surfaces, as well as, up and down stairs
• Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations
• Ability to effectively and efficiently move around all work areas including walking and standing for long periods of time
• Ability to multi tasking as required (Security Officers cover a wide variety of different posts and work with all departments)
• Required to initiate positive interactions with guests and employees
• Actively patrolling sections/floor looking for interaction opportunities, answering calls while still maintaining the ability to build relationships
• The ability to operate company motor vehicles

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Follow us.

Equal Opportunity Employer