Guest Experience & Security Concierge

Customized Guard Services; Northern (KY); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Customized Guard Services seeks a Lobby Ambassador to be the first point of contact for tenants, guests, and visitors in a premium commercial high-rise. You will greet people, provide directions, support building amenities guidance, and ensure a welcoming atmosphere.

You will monitor access, verify IDs, coordinate with security, and help maintain a clean, safe lobby while relaying updates to tenants and guests as required.

Qualifications

• Customer-service oriented with a friendly, professional demeanor.
• Strong communication skills for interacting with tenants, guests, and staff.
• Awareness of security best practices and building safety procedures.

Responsibilities

• Greet tenants, guests, and visitors upon arrival.
• Monitor and control building access and verify IDs.
• Coordinate with security and maintenance to keep the lobby safe and clean.
• Relay information to tenants and guests as needed.
• Report safety hazards and maintenance needs to appropriate personnel.

Skills

Customer service

Communication

Security awareness

Tools

Visitor management system

Access control equipment

Surveillance monitoring

Job description

Customized Guard Services seeks a Lobby Ambassador to be the first point of contact for tenants, guests, and visitors in a premium commercial high-rise. You will greet people, provide directions, support building amenities guidance, and ensure a welcoming atmosphere.

You will monitor access, verify IDs, coordinate with security, and help maintain a clean, safe lobby while relaying updates to tenants and guests as required.