Lobby Concierge & Security Ambassador

Customized Guard Services; California (MO); Hybrid; USD 32,000 - 48,000; Full time

Job summary

Customized Guard Services is seeking a Lobby Ambassador to welcome tenants, guests, and visitors in a commercial high-rise. You will provide directions, information, and assistance while maintaining security and safety protocols.

In this role you will monitor access, verify identifications, and issue visitor passes, coordinating with security and building management. You will keep the lobby clean and report maintenance or safety concerns promptly.

Qualifications

• Excellent customer service and a welcoming demeanor.
• Strong communication and interpersonal skills.
• Ability to manage access control and visitor verification.
• Ability to respond calmly to emergencies and coordinate with security.

Responsibilities

• Greet tenants, guests, and visitors upon arrival.
• Monitor and control building access; verify IDs and issue passes.
• Conduct surveillance and respond to emergencies; coordinate with security.
• Communicate with management, security, and tenants to ensure smooth operations.
• Keep lobby clean and well-maintained; report maintenance needs.

Skills

Customer service

Communication

Access control

Emergency response

Tools

Visitor management

Job description

Customized Guard Services is seeking a Lobby Ambassador to welcome tenants, guests, and visitors in a commercial high-rise. You will provide directions, information, and assistance while maintaining security and safety protocols.

In this role you will monitor access, verify identifications, and issue visitor passes, coordinating with security and building management. You will keep the lobby clean and report maintenance or safety concerns promptly.