Guest Experience Sales Trainer & Systems Leader

Disney Cruise Line - The Walt Disney Company; Rancho Mirage (CA); On-site; Confidential; Full time

Benefits offered by this job

Health and savings benefits

Educational opportunities

Disney perks and extras

Job summary

Disney Cruise Line in Rancho Mirage, CA is seeking a Sales Training & Systems Specialist to onboard, train, and continuously improve the sales team. You will support onboarding, training sustainment, systems integration, and operational education for onsite Cast Members, equipping them with tools and knowledge to deliver exceptional Guest experiences.

You will collaborate with Sales Leadership, Operations, Marketing, and builders to ensure aligned processes, product knowledge, and successful

Qualifications

• 3+ years of experience in training, facilitation, operations support, hospitality, or related field.
• Strong communication, facilitation, and organizational skills.
• Deep understanding of Disney’s service excellence and Guest experience standards.
• Ability to lead projects, coordinate partners, and manage timelines.

Responsibilities

• Support onboarding, training sustainment, and ongoing development for Cast Members
• Deliver training on sales processes, systems, product knowledge, and standards
• Create and maintain training resources, job aids, and process documentation
• Facilitate role-play and reinforcement activities to boost knowledge retention and sales
• Coordinate training and readiness for new initiatives and community activations

Skills

Training & facilitation

Communication

Organizational skills

Project leadership

Stakeholder collaboration

Adaptability

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

CRM platforms

Job description

Disney Cruise Line in Rancho Mirage, CA is seeking a Sales Training & Systems Specialist to onboard, train, and continuously improve the sales team. You will support onboarding, training sustainment, systems integration, and operational education for onsite Cast Members, equipping them with tools and knowledge to deliver exceptional Guest experiences.

You will collaborate with Sales Leadership, Operations, Marketing, and builders to ensure aligned processes, product knowledge, and successful