Group Systems Administration Lead

Disney Cruise Line - The Walt Disney Company; Celebration (FL); On-site; Confidential; Full time

Benefits offered by this job

Health benefits

Educational opportunities

Employee discounts

Job summary

Disney Cruise Line – The Walt Disney Company in Celebration, FL is seeking a Group Systems Administration Manager to lead a small team responsible for the Gatherings business systems. You will govern, upgrade, and provide post-launch support, collaborating with Digital/Tech and operations to deliver scalable system solutions.

Responsibilities include defining intake and governance, translating business needs, and driving adoption and performance metrics to achieve strategic goals.

Qualifications

• Bachelor’s Degree in Business, Information Systems, Technology, or related field; or equivalent experience.
• 8+ years of experience in business systems, system administration, technology operations, project management, or business transformation.
• Experience with Tableau, Power BI, Business Objects, MicroStrategy, or similar reporting tools.
• Prior experience leading teams, projects, or cross-functional initiatives.
• Strong project management, planning, and organizational skills.
• Proficiency with Microsoft 365, Smartsheet, SharePoint, and JIRA.
• Ability to translate business requirements into actionable solutions.
• Strong communication and relationship-building skills.

Responsibilities

• Lead, coach, develop, and manage a small team of system administrators.
• Establish performance expectations, and develop project plans.
• Ensure effective support for business systems, user inquiries, and operational issues.
• Lead business systems intake, requirements definition, prioritization, and governance processes.
• Translate business needs into practical, scalable, and sustainable system solutions.
• Manage system enhancements, upgrades, implementations, UAT, and post-launch stabilization efforts.
• Drive project execution, including scope, timelines, risks, dependencies, and stakeholder communications.
• Support negotiating price adjustments/cancellations, yield management, product modifications, and guest-facing product introductions.
• Maintain visibility into system roadmaps, enhancement requests, and sustainment priorities.
• Partner with Digital/Tech, Sales, Services, Marketing, Operations, and Communications teams to deliver business outcomes.
• Use data, reporting, and operational metrics to identify opportunities for process and system improvements.
• Support organizational readiness for new products, capabilities, and business initiatives.
• Work with GBS leaders to ensure consistent governance, documentation, training, and adoption of business systems.
• Influence and align partners to achieve revenue, guest experience, and operational objectives.
• Foster a culture of accountability, continuous improvement, and client-focused service.

Skills

Tableau

Power BI

Business Objects

MicroStrategy

JIRA

Smartsheet

SharePoint

Microsoft 365

Data analysis

Stakeholder management

Education

Bachelor’s Degree in Business, Information Systems, Technology, or related field

Master’s Degree (preferred) in related field

Tools

Lightyear

Bolt

Disney Venue Matrix

ER2

Job description

Disney Cruise Line – The Walt Disney Company in Celebration, FL is seeking a Group Systems Administration Manager to lead a small team responsible for the Gatherings business systems. You will govern, upgrade, and provide post-launch support, collaborating with Digital/Tech and operations to deliver scalable system solutions.

Responsibilities include defining intake and governance, translating business needs, and driving adoption and performance metrics to achieve strategic goals.