Guest Experience & Sales Specialist

Chapter Aesthetic Studio

Rapid City (SD)

On-site

USD 25,000 - 33,000

Full time

9 days ago

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Benefits offered by this job

Supportive culture

Training & development

Modern studio

Employee discounts

Growth opportunities

Monthly incentive pay

Job summary

Chapter Aesthetic Studio in Rapid City seeks a Guest Care Specialist who blends hospitality with consultative sales. You’ll welcome guests, conduct consultations, educate on services, memberships, and financing, and help guests choose personalized treatment plans.

This full-time role offers an starting hourly rate of $18+ plus eligibility for monthly incentive pay. You will manage front desk tasks, support studio events, and collaborate with clinicians to deliver a premium guest experience.

Qualifications

1–3+ years of experience in sales, hospitality, retail, aesthetics, fitness, or another guest-facing environment.
Strong relationship-building and consultative sales skills.
Friendly, outgoing personality with excellent communication and interpersonal abilities.
Comfortable using scheduling systems, CRM platforms, and POS software.
Organized, adaptable, and able to thrive in a fast-paced environment.
High school diploma or equivalent required.
Flexible availability including evenings and weekends.

Responsibilities

Welcome guests with warmth, professionalism, and enthusiasm.
Conduct consultations to understand guest goals and support personalized treatment recommendations.
Educate guests on services, memberships, packages, retail products, and financing options.
Drive sales performance through memberships, package sales, rebooking, and guest retention.
Execute follow-up outreach through calls, texts, and emails to support conversion and loyalty.
Manage front desk operations including scheduling, guest check-in/check-out, phones, and payment processing.
Partner closely with clinical providers and studio leadership to ensure a seamless guest experience.
Maintain accurate guest records within scheduling and CRM systems.
Support studio events, promotions, and local marketing initiatives.
Help maintain a clean, organized, and guest-ready studio environment.