Guest Experience & Sales Lead - Mindful Retail Studio

Aloyoga; Paramus (NJ); In loco; USD 26.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee discount

ALO Wellness Club access

Health benefits: medical, dental, and视

401K with company matching

Monthly store incentives

Clothing allowance

Free yoga classes

Descrizione del lavoro

ALO is seeking a Sales & Service Lead in Paramus, NJ to elevate the guest experience on the sales floor through strong product education, relationship building, and data-driven action plans. You will lead by example, coach associates, and partner with Operations and Visual teams to optimize coverage and performance.

The role requires mobility, the ability to lift up to 50 pounds, and a flexible schedule including weekends and holiday season shifts, reflecting ALO’s commitment to exceptional

Competenze

• 2+ Years prior work experience in a client-centric, sales environment
• Proven leadership capabilities demonstrating excellent decision making
• Values feedback, receptive to receiving feedback and eager to provide
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO’s Guiding Principles
• Requires constant movement in an around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift

Mansioni

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Leads by example and inspires staff in daily operations and guest experience.
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader
• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC)

Descrizione del lavoro

ALO is seeking a Sales & Service Lead in Paramus, NJ to elevate the guest experience on the sales floor through strong product education, relationship building, and data-driven action plans. You will lead by example, coach associates, and partner with Operations and Visual teams to optimize coverage and performance.

The role requires mobility, the ability to lift up to 50 pounds, and a flexible schedule including weekends and holiday season shifts, reflecting ALO’s commitment to exceptional