Guest Experience Sales Associate

KIRKLAND; Matthews (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

Kirkland’s Home is seeking a Sales Associate in Matthews, NC, to deliver an exceptional shopping experience per the brand’s service model. You will support operations, stocking, cashiering, and merchandising under guidance from management.

The role emphasizes customer engagement, loyalty program education, and maintaining accurate inventory and presentation while driving sales through friendly, proactive service.

Qualifications

• Strong customer service orientation with a friendly demeanor.
• Ability to convert inquiries into sales through proactive engagement.
• Works well in a team and adapts to changing priorities.

Responsibilities

• Supports and values Customer Service in both the in store and online shopping experience
• Actively engages with all customers modeling exceptional selling behaviors
• Greets every customer with enthusiasm, maintains a positive, can do attitude at all times
• Proactively engages with customers, reads cues and responds appropriately
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
• Supports the company’s branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
• Achieves or exceeds goals associated with company initiatives and programs.
• Assists in the process of the receipt of all merchandise in a safe, timely and efficient manner
• Assists in maintaining an efficient and organized salesfloor and stockroom
• Assists in maintaining merchandise presentation, pricing and the accuracy of inventory levels
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• May perform other duties as necessary

Skills

Customer service

Sales ability

Team player

Flexible schedule

Tools

POS system

Job description

Kirkland’s Home is seeking a Sales Associate in Matthews, NC, to deliver an exceptional shopping experience per the brand’s service model. You will support operations, stocking, cashiering, and merchandising under guidance from management.

The role emphasizes customer engagement, loyalty program education, and maintaining accurate inventory and presentation while driving sales through friendly, proactive service.