Guest Experience & Sales Associate

Bfsaulhotels; Arlington (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Disability coverage

Life insurance

Bonus plans

Job summary

B. F. Saul Company Hospitality Group is a long-established hospitality leader operating a portfolio of hotels in the Washington, D.C.

area. This role focuses on welcoming guests, processing check-ins/outs, and assisting with reservations and guest requests in a friendly, professional manner. The ideal candidate will have at least 1+ year of guest service experience, strong verbal communication, and the ability to work in a fast-paced hotel environment.

Qualifications

• Excellent verbal communication skills.
• Attention to detail in handling guest requests and transactions.
• Customer-focused approach to guest satisfaction.
• Team player who collaborates with hotel departments.
• Ability to perform duties in a fast-paced environment.

Responsibilities

• Process check-ins and check-outs for guests.
• Assist guests with reservations and special requests.
• Provide knowledge of hotel outlets, local attractions, and hours of operation.
• Follow guest service recovery procedures and uphold brand standards.
• Operate in a professional and timely manner with attention to safety and guest satisfaction.

Skills

Excellent verbal communication

Attention to detail

Customer-focused

Team player

Ability to work in fast-paced env

Education

High school diploma or GED

Job description

B. F. Saul Company Hospitality Group is a long-established hospitality leader operating a portfolio of hotels in the Washington, D.C.

area. This role focuses on welcoming guests, processing check-ins/outs, and assisting with reservations and guest requests in a friendly, professional manner. The ideal candidate will have at least 1+ year of guest service experience, strong verbal communication, and the ability to work in a fast-paced hotel environment.