Guest Experience & Safety Ambassador

Stormont-Vail HealthCare, Inc.; Topeka (KS); On-site; USD 17,000 - 22,000; Part time

Job summary

Stormont Vail HealthCare, Inc. is seeking a part-time greeter/patient escort to provide a welcoming experience at the hospital entrance and assist guests with directions, screening, and escort services. The role includes managing valet operations, labeling keys, and maintaining a clean lobby.

Strong emphasis on customer service and patient care, with requirements of a high school diploma and a valid driver’s license. Must be able to drive vehicles and assist guests throughout the medical center.

Qualifications

• High School Diploma or GED required.
• Must be 18 years old at time of hire.
• Experience in customer service preferred.
• Experience in patient care preferred.
• Valid driver's license preferred; DMV record review may apply.

Responsibilities

• Act as a resource person at entry and departure, guiding and screening guests.
• Assist visitors with directions, questions, and department locations.
• Welcome guests at the designated entrance and provide escort as needed.
• Safely assist guests to destinations via walking or wheelchair escort.
• Collect and label keys for guests to ensure proper return.
• Handle valet operations as needed and ensure vehicle safety.
• Track keys and follow procedures to prevent loss or theft.
• Organize and file paperwork regarding guests’ vehicles.
• Train new volunteers and maintain a clean, welcoming lobby.
• Provide routine sanitation of wheelchairs and high-touch surfaces.

Skills

Customer service

Patient care

Age 18+

Education

High School Diploma / GED

Tools

Driver's License

Job description

Stormont Vail HealthCare, Inc. is seeking a part-time greeter/patient escort to provide a welcoming experience at the hospital entrance and assist guests with directions, screening, and escort services. The role includes managing valet operations, labeling keys, and maintaining a clean lobby.

Strong emphasis on customer service and patient care, with requirements of a high school diploma and a valid driver’s license. Must be able to drive vehicles and assist guests throughout the medical center.