Guest Experience Ambassador 2 - Guest Experience - PT - Variable

Stormont-Vail HealthCare, Inc.; Topeka (KS); On-site; USD 17,000 - 22,000; Part time

Job summary

Stormont Vail HealthCare, Inc. is seeking a part-time greeter/patient escort to provide a welcoming experience at the hospital entrance and assist guests with directions, screening, and escort services. The role includes managing valet operations, labeling keys, and maintaining a clean lobby.

Strong emphasis on customer service and patient care, with requirements of a high school diploma and a valid driver’s license. Must be able to drive vehicles and assist guests throughout the medical center.

Qualifications

• High School Diploma or GED required.
• Must be 18 years old at time of hire.
• Experience in customer service preferred.
• Experience in patient care preferred.
• Valid driver's license preferred; DMV record review may apply.

Responsibilities

• Act as a resource person at entry and departure, guiding and screening guests.
• Assist visitors with directions, questions, and department locations.
• Welcome guests at the designated entrance and provide escort as needed.
• Safely assist guests to destinations via walking or wheelchair escort.
• Collect and label keys for guests to ensure proper return.
• Handle valet operations as needed and ensure vehicle safety.
• Track keys and follow procedures to prevent loss or theft.
• Organize and file paperwork regarding guests’ vehicles.
• Train new volunteers and maintain a clean, welcoming lobby.
• Provide routine sanitation of wheelchairs and high-touch surfaces.

Skills

Customer service

Patient care

Age 18+

Education

High School Diploma / GED

Tools

Driver's License

Job description

Position Status: Part time Shift: Variable Less than 12 hour shift (United States of America) Hours per week: 13.5

Job Information Exemption Status: Non-Exempt

A Brief Overview

The position will provide a safe and friendly atmosphere by watching and ensuring safety of all patients and visitors entering assigned facility and screening procedures are followed by visitors and team members. Team Member will present an observant, friendly, helpful first impression to anyone entering and exiting the hospital or health center. Position will watch for safety risks (falls etc.) cleaning spills, screening guests, managing first impression of space.

Roles include:

• greeter
• patient escort
• lobby information/guest assistance
• Valet Services

Education Qualifications

• High School Diploma / GED

Preferred Experience Qualifications

• Must be 18 years old at time of hire.
• Required Experience in a customer service-related job.
• Required Experience in a patient care.
• Preferred Experience driving vehicles with both manual and automatic transmission.

Preferred Licenses and Certifications

• Drivers License - DMV Current Valid Driver’s License and Clean MVR with 3-year baseline and annual MVR review.

Required What you will do

• Act as a resource person providing a welcoming experience upon arrival and departure through education, guidance, direction, screening and/or driving, parking and retrieving guest vehicles.
• Assist visitors and answer telephone inquiries regarding patient room numbers, location of various departments within the medical center.
• Welcome everyone at the designated entrance.
• Safely assist guests to their destination via walk or wheelchair escort. This includes safe transport of customer from a car parked at entrance.
• Collect and accurately label keys belonging to guests to ensure their proper return.
• Handle Valet operations as needed including Operate vehicles safely and responsibility.
• Ensuring tracking of keys and process follows guidelines to prevent theft, damage or loss.
• Organize and file paperwork regarding guests’ vehicles.
• Train new volunteers.
• Check for any broken or unsafe wheelchair. Label as broken and take to Facilities Management.
• Assist in offering and helping to carry guests belongings.
• Maintain a well-kept lobby.
• Provide routine sanitation of wheelchairs and other high touch surfaces.
• Contact Security Department if a guest becomes injured.
• Ensure all oxygen tanks left at main entrance are properly taken to a nursing floor for storage.
• Communicate any concerns to Supervisor.

Travel Requirements

10% Required for All Jobs

Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health Performs other duties as assigned

Patient Facing Options

Position is Patient Facing

Remote Work Guidelines

Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards. Stable access to electricity and a minimum of 25mb upload and internet speed. Dedicate full attention to the job duties and communication with others during working hours. Adhere to break and attendance schedules agreed upon with supervisor. Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability

• On-Site; No Remote Scope

Physical Demands

• Balancing: Occasionally 1-3 Hours
• Carrying: Frequently 3-5 Hours
• Climbing (Stairs): Frequently 3-5 Hours
• Crouching: Frequently 3-5 Hours
• Driving (Automatic): Continuously greater than 5 hours
• Driving (Standard): Continuously greater than 5 hours
• Eye/Hand/Foot Coordination: Continuously greater than 5 hours
• Feeling: Rarely less than 1 hour
• Grasping (Fine Motor): Continuously greater than 5 hours
• Grasping (Gross Hand): Continuously greater than 5 hours
• Handling: Continuously greater than 5 hours
• Hearing: Continuously greater than 5 hours
• Kneeling: Frequently 3-5 Hours
• Lifting: Frequently 3-5 Hours up to 25 lbs
• Operate Foot Controls: Continuously greater than 5 hours
• Pulling: Continuously greater than 5 hours up to 25 lbs
• Pushing: Continuously greater than 5 hours up to 25 lbs
• Reaching (Forward): Continuously greater than 5 hours up to 25 lbs
• Reaching (Overhead): Continuously greater than 5 hours up to 25 lbs
• Repetitive Motions: Continuously greater than 5 hours
• Sitting: Continuously greater than 5 hours
• Standing: Continuously greater than 5 hours
• Stooping: Frequently 3-5 Hours
• Talking: Continuously greater than 5 hours
• Walking: Continuously greater than 5 hours

Work Conditions

• Combative Patients: Frequently 3-5 Hours
• Extreme Temperatures: Frequently 3-5 Hours
• Infectious Diseases: Occasionally 1-3 Hours
• Noise/Sounds: Continuously greater than 5 hours
• Other Atmospheric Conditions: Continuously greater than 5 hours
• Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour
• Hazards (other): Rarely less than 1 hour
• Vibration: Rarely less than 1 hour
• Wet and/or Humid: Rarely less than 1 hour

Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment. Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.

Stormont Vail Health is a nonprofit integrated health system that has been serving the health care needs of Kansas for more than 130 years. Stormont Vail has been recognized as a Magnet® organization since 2009 by the American Nurses Credentialing Center. It is composed of Stormont Vail Hospital, a 586-bed acute care hospital, and Cotton O’Neil Clinic, a multi-specialty physician group with more than 500 providers, which includes more than 250 physicians. Nearly 5,300 employees provide care and support services for patients in the hospital and 35 other locations, including the Cotton O’Neil Heart Center, Cancer Center, Diabetes & Endocrinology Center, Digestive Health Center, Pediatrics clinics and 10 regional primary care clinics. Stormont Vail Health is committed to its mission of improving the health of the community by being a national leader in providing compassionate, high quality and efficient integrated care through collaboration that results in a healthier community.