Guest Experience Ambassador 2 - Guest Experience - PT - Variable

Stormont Vail Health; Topeka (KS); On-site; USD 12,398,000 - 20,664,000; Part time

Job summary

Stormont Vail Health is seeking a part-time, patient-facing position focused on welcoming visitors and ensuring safety and smooth navigation within the hospital environment.

The role includes greeting guests, guiding them to departments, assisting with wheelchair transports, and supporting valet services while maintaining a clean, safe lobby area. DMV record review and customer-service experience are required; high school diploma preferred.

Qualifications

• Experience in a customer service-related job.
• Experience in patient care preferred.
• Must be 18+ at time of hire and maintain DMV driving record.

Responsibilities

• Greet and assist visitors upon arrival and departure.
• Answer inquiries about patient rooms and department locations.
• Escort guests to their destination and assist with wheelchair transport.
• Manage guest keys and assist with valet operations as needed.
• Train new volunteers and maintain lobby appearance.
• Ensure safety and sanitation of wheelchairs and high-touch surfaces.
• Report concerns to supervisor and coordinate with Security if needed.

Skills

Customer service

Patient care

Driving

Education

High School Diploma / GED

Job description

Position Status

Part time

Shift

Variable Less than 12 hour shift (United States of America)

Hours per week

13.5

Job Information

Exemption Status: Non-Exempt

A Brief Overview

The position will provide a safe and friendly atmosphere by watching and ensuring safety of all patients and visitors entering assigned facility and screening procedures are followed by visitors and team members. Team Member will present an observant, friendly, helpful first impression to anyone entering and exiting the hospital or health center. Position will watch for safety risks (falls etc.) cleaning spills, screening guests, managing first impression of space. Roles include: greeter, patient escort, lobby information/guest assistance and Valet Services.

Education Qualifications

• High School Diploma / GED Preferred

Experience Qualifications

• Must be 18 years old at time of hire. Required
• Experience in a customer service-related job. Required
• Experience in a patient care. Preferred
• Experience driving vehicles with both manual and automatic transmission. Preferred

Licenses and Certifications

• Drivers License - DMV Current Valid Driver’s License and Clean MVR with 3-year baseline and annual MVR review. Required

What you will do

• Act as a resource person providing a welcoming experience upon arrival and departure through education, guidance, direction, screening and/or driving, parking and retrieving guest vehicles.
• Assist visitors and answer telephone inquiries regarding patient room numbers, location of various departments within the medical center.
• Welcome everyone at the designated entrance. Safely assist guests to their destination via walk or wheelchair escort. This includes safe transport of customer from a car parked at entrance.
• Collect and accurately label keys belonging to guests to ensure their proper return. Handle Valet operations as needed including Operate vehicles safely and responsibility. Ensuring tracking of keys and process follows guidelines to prevent theft, damage or loss. Organize and file paperwork regarding guests’ vehicles.
• Train new volunteers
• Check for any broken or unsafe wheelchair. Label as broken and take to Facilities Management.
• Assist in offering and helping to carry guests belongings.
• Maintain a well-kept lobby.
• Provide routine sanitation of wheelchairs and other high touch surfaces.
• Contact Security Department if a guest becomes injured.
• Ensure all oxygen tanks left at main entrance are properly taken to a nursing floor for storage.
• Communicate any concerns to Supervisor.

Travel Requirements

• 10%

Required for All Jobs

• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
• Performs other duties as assigned

Patient Facing Options

• Position is Patient Facing

Remote Work Guidelines

• Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
• Stable access to electricity and a minimum of 25mb upload and internet speed.
• Dedicate full attention to the job duties and communication with others during working hours.
• Adhere to break and attendance schedules agreed upon with supervisor.
• Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability

• On-Site; No Remote

Scope

• No Supervisory Responsibility
• No Budget Responsibility No Budget Responsibility

Physical Demands

• Balancing: Occasionally 1-3 Hours
• Carrying: Frequently 3-5 Hours
• Climbing (Stairs): Frequently 3-5 Hours
• Crouching: Frequently 3-5 Hours
• Driving (Automatic): Continuously greater than 5 hours
• Driving (Standard): Continuously greater than 5 hours
• Eye/Hand/Foot Coordination: Continuously greater than 5 hours
• Feeling: Rarely less than 1 hour
• Grasping (Fine Motor): Continuously greater than 5 hours
• Grasping (Gross Hand): Continuously greater than 5 hours
• Handling: Continuously greater than 5 hours
• Hearing: Continuously greater than 5 hours
• Kneeling: Frequently 3-5 Hours
• Lifting: Frequently 3-5 Hours up to 25 lbs
• Operate Foot Controls: Continuously greater than 5 hours
• Pulling: Continuously greater than 5 hours up to 25 lbs
• Pushing: Continuously greater than 5 hours up to 25 lbs
• Reaching (Forward): Continuously greater than 5 hours up to 25 lbs
• Reaching (Overhead): Continuously greater than 5 hours up to 25 lbs
• Repetitive Motions: Continuously greater than 5 hours
• Sitting: Continuously greater than 5 hours
• Standing: Continuously greater than 5 hours
• Stooping: Frequently 3-5 Hours
• Talking: Continuously greater than 5 hours
• Walking: Continuously greater than 5 hours

Physical Demand Comments

The ability to transport patients/visitors by wheelchair, pushing up to 250 lbs.

Working Conditions

• Combative Patients: Frequently 3-5 Hours
• Extreme Temperatures: Frequently 3-5 Hours
• Infectious Diseases: Occasionally 1-3 Hours
• Noise/Sounds: Continuously greater than 5 hours
• Other Atmospheric Conditions: Continuously greater than 5 hours
• Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour
• Hazards (other): Rarely less than 1 hour
• Vibration: Rarely less than 1 hour
• Wet and/or Humid: Rarely less than 1 hour

Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.

Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.