Guest Room Experience Associate

Rivers Casino Philadelphia; Philadelphia (Philadelphia County); On-site; USD 26,000 - 38,000; Full time

Job summary

Rivers Casino Philadelphia is hiring Housekeeping Room Attendants to maintain cleanliness and appearance of guest rooms while delivering exceptional service to guests and team members. You will perform cleaning tasks, replace linens, restock amenities, and ensure rooms meet security and safety standards.

Effective communication and a team-oriented attitude are essential as you follow disinfection policies and work flexible shifts including nights, weekends, and holidays.

Qualifications

• High School diploma or equivalent (preferred).
• Previous cleaning experience preferred.
• Ability to work in a fast-paced environment.
• Attention to detail, speed and accuracy.

Responsibilities

• Perform a variety of cleaning activities including sweeping, mopping, dusting, polishing, vacuuming, and trash disposal.
• Replace linens on beds and replenish guest room supplies; arrange furnishings and drapes.
• Provide linen and amenities per guest room legend; assist in linen movement.
• Maintain cleanliness and organization of assigned work areas; respond to guest requests promptly.
• Ensure rooms are secured and doors locked after servicing; maintain professional etiquette.
• Report damages, hazards, and unusual circumstances to supervisor.
• Restock carts and organize closets for the next shift; follow disinfecting policies.

Skills

Attention to detail

Time management

Team player

Guest service

English comprehension

Education

High School diploma or equivalent

Job description

Rivers Casino Philadelphia is hiring Housekeeping Room Attendants to maintain cleanliness and appearance of guest rooms while delivering exceptional service to guests and team members. You will perform cleaning tasks, replace linens, restock amenities, and ensure rooms meet security and safety standards.

Effective communication and a team-oriented attitude are essential as you follow disinfection policies and work flexible shifts including nights, weekends, and holidays.