Guest Experience Room Service Associate

Hei Hotels Inc.; San Antonio (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with matching

Hotel staff discounts

Job summary

Westin Riverwalk Hotel in San Antonio, TX seeks a Room Service Team member to serve guests and deliver food and beverages with care and precision. You will set up orders, evacuate trays, and ensure sanitation standards while providing a high level of guest satisfaction.

The role involves handling VIP amenities, supporting banquet services, and maintaining accurate cash handling per hotel policies. On-site work with growth opportunities and employee benefits.

Qualifications

• Hotel experience preferred.
• Ability to communicate well with guests.
• Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule with or without reasonable accommodation.
• Ability to transport large trays weighing up to 30lbs. with or without reasonable accommodation.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences.

Responsibilities

• Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.
• Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
• Set up and deliver all VIP amenities.
• Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.
• Complete all shift side work as outlined in the hotel's operating policies and procedures.
• Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales.
• Report all communication to immediate shift supervisor.
• Perform all cash handling responsibilities in accordance with company policies and procedures.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.]
• COMPANY NAME: Hei Hotels Inc.
• KEY POINTS: Hotel-based room service role, westin riverwalk, on-site perks

Skills

Hotel experience

Guest communication

Lifting up to 100 lbs

Tray handling 30 lbs

Verbal & written communication

Adapt communication style

Job description

Westin Riverwalk Hotel in San Antonio, TX seeks a Room Service Team member to serve guests and deliver food and beverages with care and precision. You will set up orders, evacuate trays, and ensure sanitation standards while providing a high level of guest satisfaction.

The role involves handling VIP amenities, supporting banquet services, and maintaining accurate cash handling per hotel policies. On-site work with growth opportunities and employee benefits.