Guest Experience Retail Associate

Northwood Hospitality LLC; Islamorada (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Northwood Hospitality LLC seeks a friendly Retail Attendant to deliver outstanding service at our hotel's gift shop. You will greet guests, help them find products, answer questions, and process sales with accuracy.

You’ll maintain a clean, organized store, restock merchandise, and stay informed about promotions. This role requires good math and computer skills, adaptability for weekends and holidays, and a team-oriented attitude.

Qualifications

• Retail experience preferred but not required.
• Strong customer service skills and a positive attitude.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Basic math and computer skills.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Greet customers warmly and professionally.
• Assist customers in finding products and answering questions about merchandise.
• Process sales transactions accurately and efficiently.
• Handle returns, exchanges, and refunds courteously.
• Build rapport with customers to foster loyalty and positive word-of-mouth.
• Maintain a clean, organized store environment and restock shelves as needed.
• Assist with inventory management and stock control.
• Adhere to cash handling and security procedures.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Flexibility

Basic math

Computer skills

Job description

Northwood Hospitality LLC seeks a friendly Retail Attendant to deliver outstanding service at our hotel's gift shop. You will greet guests, help them find products, answer questions, and process sales with accuracy.

You’ll maintain a clean, organized store, restock merchandise, and stay informed about promotions. This role requires good math and computer skills, adaptability for weekends and holidays, and a team-oriented attitude.