Guest Experience & Sales Associate

Pinehurst, LLC; Northern (KY); Hybrid; USD 22,000 - 28,000; Full time

Job summary

Pinehurst, LLC is seeking a customer-focused retail associate to assist guests with merchandise selection and to maintain a clean, organized shop.

You will greet guests within 30 seconds, determine needs with open questions, present options, and build sales by suggesting complementary items. You’ll also operate the POS, participate in events, and cross-train across departments to support a smooth guest experience. This role requires availability for nights, weekends, and holidays.

Qualifications

• High school diploma or GED; and a minimum of six months related experience; or an equivalent combination of education and experience.

Responsibilities

• Greet guests within 30 seconds of them entering the shop and make a connection with them.
• Ask open ended questions to determine their needs.
• Show them options based on the information gathered that are appropriate to their needs.
• Build the sale by suggesting complimentary items.
• Assist golf staff in checking in golfers when needed.
• Ability to work nights, weekends and holidays.
• Participate in department training, vendor seminars, and sales contests.
• Be proficient in the use of the POS system.
• Execute opening and closing procedures.
• Participate in basic recovery of the sales floor and adhere to merchandising standards to maintain a clean neat and easy to shop environment.
• Participate in period end inventories.
• Cross train in all retail shops.
• Participate in Member Appreciation events, Live after 5 events, wine walks, Demo days, etc.
• Participate in floor fill in strategy by partnering with the merchant leads.
• Communicate with manager what products need to be filled in from the warehouse.
• Build rapport with members.

Skills

Customer service

Communication

Sales

Education

High school diploma or GED

Job description

Pinehurst, LLC is seeking a customer-focused retail associate to assist guests with merchandise selection and to maintain a clean, organized shop.

You will greet guests within 30 seconds, determine needs with open questions, present options, and build sales by suggesting complementary items. You’ll also operate the POS, participate in events, and cross-train across departments to support a smooth guest experience. This role requires availability for nights, weekends, and holidays.