Gift Shop Attendant

Deer Creek Lodge & Conference Center; Mount Sterling (OH); On-site; USD 25,000 - 35,000; Full time

Job summary

Deer Creek Lodge & Conference Center is seeking a Hospitality Gift Shop Attendant to deliver excellent customer service and maintain a welcoming retail environment. You will assist guests with their purchases while ensuring the shop is clean and well-stocked.

The ideal candidate will have a high school diploma and previous experience in retail or customer service. Responsibilities include operating the cash register, restocking merchandise, and providing information about products. Join us in creating a positive shopping experience for our guests.

Qualifications

• Previous retail or customer service experience is a plus.
• Strong communication and interpersonal skills.
• Basic math and cash-handling ability.
• Friendly, professional demeanor.
• Ability to stand for extended periods and lift light merchandise.

Responsibilities

• Greet guests warmly and offer assistance with product selection.
• Operate the cash register and handle transactions accurately.
• Maintain knowledge of store merchandise, including pricing.
• Restock shelves and ensure displays are neat and organized.
• Monitor inventory levels and report low-stock items.
• Answer guest questions about products and local attractions.
• Handle returns and exchanges according to store policy.
• Keep the shop clean and follow security procedures.
• Collaborate with team members to meet sales goals.

Skills

Customer service excellence

Attention to detail

Sales and up-selling ability

Time management

Teamwork and reliability

Education

High school diploma or equivalent

Job description

Hospitality Gift Shop Attendant - Job Description

The Hospitality Gift Shop Attendant is responsible for providing excellent customer service, maintaining store appearance, and assisting guests with purchases in a gift shop setting. This role supports overall guest satisfaction by creating a friendly and efficient shopping experience.

Key Responsibilities

• Greet guests warmly and offer assistance with product selection
• Operate the cash register and handle transactions accurately (cash, credit, etc.)
• Maintain knowledge of store merchandise, including pricing and promotions
• Restock shelves and ensure displays are neat, organized, and visually appealing
• Monitor inventory levels and report low-stock items
• Answer guest questions about products and local attractions
• Handle returns and exchanges according to store policy
• Keep the shop clean, including counters, floors, and display areas
• Follow loss prevention and security procedures
• Collaborate with team members and supervisors to meet sales goals

Qualifications

• High school diploma or equivalent (preferred)
• Previous retail or customer service experience is a plus
• Strong communication and interpersonal skills
• Basic math and cash-handling ability
• Friendly, professional demeanor
• Ability to stand for extended periods and lift light merchandise

Work Environment

• Typically located in hotels, resorts, hospitals, or tourist areas
• May require evening, weekend, and holiday shifts
• Fast-paced environment with frequent guest interaction

Skills & Competencies

• Customer service excellence
• Attention to detail
• Sales and up-selling ability
• Time management
• Teamwork and reliability