Guest Experience Retail Associate

Ross Stores; Fort Oglethorpe (GA); On-site; USD 24,000 - 38,000; Full time

Job summary

Ross Stores, Inc. is seeking a Retail Associate at our Fort Oglethorpe, GA store to ensure customers have a positive shopping experience. The role emphasizes greeting customers, maintaining clean presentation, and supporting operations.

You will perform tasks across departments as needed, follow company standards, and uphold safety and loss-prevention guidelines. The position requires a professional appearance and friendly, helpful interactions.

Qualifications

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Tells all Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Assists Customers in any way necessary – is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner.
• Greets all Customers by making eye contact, smiling and saying “hello” throughout the Store as well as saying “thank you” with every register transaction.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.
• Maintains a professional appearance and adheres to the Company’s dress code at all times.
• Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
• Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.

Skills

Customer service

Friendly communication

Mathematical skills

Job description

Ross Stores, Inc. is seeking a Retail Associate at our Fort Oglethorpe, GA store to ensure customers have a positive shopping experience. The role emphasizes greeting customers, maintaining clean presentation, and supporting operations.

You will perform tasks across departments as needed, follow company standards, and uphold safety and loss-prevention guidelines. The position requires a professional appearance and friendly, helpful interactions.