Guest Experience Restaurant Server - Flexible Shifts

Pyramid Global Hospitality; Texas; On-site; USD 21,000 - 34,000; Full time

Job summary

Pyramid Global Hospitality is hiring at Hyatt Regency Grand Reserve Puerto Rico in a dynamic restaurant role. You will be the face of the guest experience, delivering attentive service in a premier oceanfront setting with a 579-room property and extensive meeting space.

Join a team that values professionalism, teamwork, and guest satisfaction, offering comprehensive training and pathways to develop in various Food & Beverage departments within this renowned portfolio.

Qualifications

• Previous restaurant or hospitality experience preferred.
• Ability to communicate professionally with guests and colleagues.
• Ability to operate the designated POS system.
• Ability to work flexible schedules including mornings, evenings, weekends, and holidays.
• Must meet all applicable requirements for serving alcoholic beverages.

Responsibilities

• Greet guests promptly and professionally and establish a welcoming dining experience.
• Demonstrate thorough knowledge of all food menus, beverage offerings, daily specials, ingredients, preparation methods, and appropriate accompaniments.
• Maintain knowledge of allergens and dietary restrictions and follow established procedures when communicating allergy-related requests.
• Explain menu items clearly and confidently and provide recommendations based on guest preferences.
• Take accurate food and beverage orders and enter all items correctly into the POS system.
• Follow proper seat numbering and course sequencing procedures.
• Communicate special requests and modifications accurately to the culinary and bar teams.
• Monitor the timing and quality of each course and communicate delays or concerns immediately.
• Perform appropriate table maintenance throughout the dining experience.
• Refill beverages and anticipate guest needs without requiring the guest to ask.
• Deliver and present food and beverages according to established service standards.
• Check guest satisfaction after food and beverages are delivered and take immediate action when recovery is required.
• Process guest checks, room charges, credit cards, cash, discounts, and other forms of payment accurately.
• Follow all procedures related to complimentary items, voids, discounts, and adjustments.
• Complete assigned opening, running, and closing side work.
• Maintain clean and fully stocked service stations throughout the shift.

Skills

Customer service

Communication

Hospitality

POS system

Tools

POS system

Job description

Pyramid Global Hospitality is hiring at Hyatt Regency Grand Reserve Puerto Rico in a dynamic restaurant role. You will be the face of the guest experience, delivering attentive service in a premier oceanfront setting with a 579-room property and extensive meeting space.

Join a team that values professionalism, teamwork, and guest satisfaction, offering comprehensive training and pathways to develop in various Food & Beverage departments within this renowned portfolio.