Guest Experience Reservations Supervisor - On-Site Leadership

Peregrine Hospitality; Palmerton (Carbon County); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Free season pass

Discounts on food

Team celebrations

Job summary

Blue Mountain Resort is seeking a punctual, detail-oriented Reservations Supervisor to support the Reservations and Call Center team on-site. You will lead colleagues, manage daily operations, resolve guest concerns, and ensure consistent service across phone, LiveChat, and other channels, while upselling and meeting targets.

The role requires 18+ years old, flexibility for a part-time schedule including nights and weekends, and attendance at mid-November training with a December start.

Qualifications

• Must be 18 years or older.
• Experience in hospitality, customer service, call center, or reservations preferred.
• On-site work required.
• Flexible, part-time schedule including days, nights, weekends and holidays.
• Attend paid training sessions in mid-November with season start in December (weather permitting).
• Ability to lead and support employees.
• Strong commitment to hospitality and guest experiences.
• Strong organizational and time management skills.
• Ability to handle difficult guest situations calmly and professionally.
• Ability to prioritize changing tasks in a fast-paced environment.
• Excellent verbal and written communication, including typing and texting.

Responsibilities

• Provide exceptional guest service via phone, email, and live chat for inquiries about admissions, group sales, recreation activities, food & beverage, and events.
• Identify opportunities to upsell products and services to callers.
• Follow guest communication guidelines to improve caller satisfaction.
• Meet or exceed daily contact quotas.
• Maintain courteous, service-oriented demeanor, especially during escalations.
• Place outbound calls to promote products during slow call volume periods.
• Monitor trends in inquiries and alert management to recurring issues.
• Request refunds and replacements as needed.
• Contribute to group sales efforts during off-peak months.

Skills

Leadership experience

Customer service

Communication

Detail oriented

Job description

Blue Mountain Resort is seeking a punctual, detail-oriented Reservations Supervisor to support the Reservations and Call Center team on-site. You will lead colleagues, manage daily operations, resolve guest concerns, and ensure consistent service across phone, LiveChat, and other channels, while upselling and meeting targets.

The role requires 18+ years old, flexibility for a part-time schedule including nights and weekends, and attendance at mid-November training with a December start.