Guest Reservations Agent – Seasonal, In-Person

Blue Mountain Resort; Palmerton (Carbon County); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free season pass

Discounts on food & merchandise

Team celebrations

Job summary

Blue Mountain Resort in Palmerton, PA invites applications for a Seasonal Reservations Agent. Join our in-person call center and assist guests before, during, and after their visit.

The role requires punctual, detail-oriented individuals, with 18+ and ability to work flexible hours including nights, weekends, holidays. Training mid-November; season starts December. Our team offers a free season pass, discounts, and team celebrations as part of a supportive hospitality culture.

Qualifications

• Must be 18 years old.
• Minimum 16 hours per week.
• In-person, flexible schedule including weekends and holidays.
• Attend paid training mid-November; season starts early December.
• Guest-focused with strong time management and organizational skills.

Responsibilities

• Provide exceptional guest service via phone, email, and live chat for admissions, group sales, recreation, food & beverage, and events.
• Identify opportunities to upsell products and services to callers.
• Adhere to guest communication guidelines to maximize caller satisfaction.
• Meet or exceed daily customer contact quotas.
• Maintain courteous, service-oriented demeanor, even in escalated situations.
• Place outbound calls to promote products during slow periods.
• Monitor trends in inquiries and alert the Call Center Manager to issues.
• Support group sales efforts during off-peak months as needed.

Skills

Verbal communication

Written communication

Time management

Phone etiquette

Typing/Texting

Job description

Blue Mountain Resort in Palmerton, PA invites applications for a Seasonal Reservations Agent. Join our in-person call center and assist guests before, during, and after their visit.

The role requires punctual, detail-oriented individuals, with 18+ and ability to work flexible hours including nights, weekends, holidays. Training mid-November; season starts December. Our team offers a free season pass, discounts, and team celebrations as part of a supportive hospitality culture.